For businesses looking to modernise their phone system, VoIP solutions are often at the forefront due to their scalability, flexibility, and cost-effectiveness. Voipfone, a UK-based VoIP provider, is designed to cater specifically to the business market, offering a range of features at competitive rates. This review explores the features, pricing, pros and cons of Voipfone phone systems to help you decide if it’s the right fit for your business.
Key features of Voipfone phone systems
Voipfone provides a comprehensive range of VoIP services, suitable for businesses of varying sizes. Here are some of the standout features:
- Cloud-based system: Voipfone’s cloud-based phone system eliminates the need for on-premise equipment, allowing businesses to enjoy flexible, remote communication solutions that can be managed from anywhere.
- Virtual phone numbers: Voipfone offers local, national, and international virtual numbers, enabling businesses to establish a presence in multiple locations without physical offices.
- Call management: The platform provides various call management tools, including call forwarding, call queuing, and voicemail-to-email capabilities, allowing businesses to tailor call routing and handling according to their operational needs.
- Multi-user conferencing: Voipfone supports multi-user conference calls, making it easier to collaborate with teams or clients from different locations.
- Interactive voice response (IVR): Businesses can set up IVR menus to direct callers to the appropriate departments, improving customer service and efficiency.
- Call recording: Voipfone offers a call recording option, useful for training purposes, legal compliance, or quality control. This feature is accessible directly through the online dashboard.
- Mobile integration: Voipfone’s mobile app allows employees to make and receive business calls on their mobile devices, helping to ensure business continuity regardless of location.
- CRM integration: For those looking to streamline workflows, Voipfone integrates with popular CRM systems, allowing for seamless contact management and improved customer engagement.
Voipfone pricing
One of Voipfone’s main draws is its competitive pricing, which is often lower than traditional business phone systems. The pricing model is structured around a pay-as-you-go plan, where users only pay for the services they need. Voipfone offers three main pricing options:
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- Pay-as-you-go plan: This option charges for calls individually, ideal for businesses with low call volumes or those seeking to avoid a fixed monthly commitment. Standard calls within the UK start from 1p per minute.
- Monthly packages: Voipfone offers packages that bundle various features at a set monthly cost. Basic packages start from around £2 per user per month, with additional fees for optional services, like call recording or virtual numbers.
- Inclusive minutes package: Voipfone also provides a package that includes a set amount of UK minutes each month, typically priced from around £4.99 per user per month. This option is suitable for businesses with a higher call volume, offering predictable costs.
For specific quotes, it’s advisable to contact Voipfone, as prices may vary based on additional customisation or extra features required.
Pros and cons of Voipfone phone systems
Pros – What we like
- Affordability: Voipfone’s pay-as-you-go model and low-cost packages provide flexibility, allowing businesses to control their expenses effectively.
- Scalability: The system is scalable, making it suitable for businesses that anticipate growth. Additional users and features can be easily added without requiring new hardware.
- Reliable UK-based support: Voipfone offers customer support from its UK-based team, which can be particularly beneficial for businesses needing rapid, region-specific assistance.
- Mobile-friendly: With the mobile app, businesses can maintain seamless communication, supporting remote work and flexibility.
- No contract requirement: Voipfone’s no-contract approach is attractive for businesses wary of long-term commitments. This also makes it easy for businesses to switch providers if needs change.
Cons – Potential drawbacks
- Limited advanced features: While Voipfone offers a solid range of features, some advanced functionalities, such as in-depth analytics and AI-powered call handling, are not available.
- Pay-per-call structure may not suit high-volume businesses: The pay-as-you-go pricing can become costly for businesses with extremely high call volumes, making flat-rate providers a more economical choice in such cases.
- Reliance on internet stability: Like all VoIP systems, Voipfone’s quality is dependent on the strength of the internet connection. Businesses in areas with unreliable connectivity might experience call drops or quality issues.
Voipfone reviews and ratings
Here are the current ratings for Voipfone on major review sites, which can help you gauge the company’s reputation among UK businesses:
- Trustpilot: Voipfone has a rating of 4.3 out of 5, based on 72 reviews. Customers frequently commend the company’s affordability and reliability, though a few mention limitations with certain advanced features.
- Review Centre: The brand has a higher rating here, with 4.8 out of 5 from 106 reviews. This site shows positive feedback focused on Voipfone’s value and service quality, particularly for small to medium-sized businesses.
- Expert Reviews: While not a user review site, Expert Reviews rates Voipfone as a good choice for affordable, business-focused VoIP systems, highlighting its flexibility and competitive pricing in the UK VoIP market.
These ratings reflect generally positive customer experiences, especially for cost-conscious businesses needing straightforward VoIP solutions without extensive advanced features.
Review – Is Voipfone right for your business?
Voipfone’s business phone system is ideal for small to medium-sized UK businesses looking for an affordable, flexible VoIP solution without a long-term commitment.
The platform offers all the core features required to manage business communications effectively, with the option to scale as needed.
Voipfone’s no-contract approach and the ability to pay only for what you use make it a particularly appealing choice for startups or businesses with fluctuating call volumes.
However, for businesses with extensive call handling needs or those requiring more advanced analytics and integration capabilities, Voipfone may lack some of the high-end features found in larger providers.
Additionally, for organisations with a high volume of calls, alternative providers with unlimited call packages may provide better value.
Voipfone review – Final verdict
Voipfone’s phone system is well-suited for businesses prioritising affordability and flexibility over advanced features.
With its user-friendly interface, cost-effective pricing, and reliable UK-based support, Voipfone offers an accessible and efficient way to manage business communications.
However, if you need advanced functionalities or an unlimited call package, exploring larger VoIP providers may offer a better fit for your needs.
Comparisons
FAQ – Voipfone review
Voipfone provides VoIP-based phone systems, virtual PBX, and business broadband services, designed to meet the needs of small to medium-sized UK businesses. Their solutions support remote work and include features like call forwarding, IVR, and conferencing.
Yes, Voipfone is especially suited for small businesses. Its pay-as-you-go and monthly packages provide flexibility, while its scalable features meet common communication needs like call handling, voicemail-to-email, and mobile integration.
No, Voipfone does not require a long-term contract, allowing businesses to opt in on a flexible, monthly basis or pay-as-you-go. This makes it easy for users to adjust or cancel their services as needed.
Voipfone’s call quality depends on internet stability but is generally reliable. Many customers report good sound quality with strong connections, although like all VoIP systems, quality may vary with weaker internet.
Voipfone offers a basic pay-as-you-go plan, or packages starting from around £2 per user monthly. Premium packages with more inclusive features may cost closer to £20 per user monthly.
Yes, Voipfone offers CRM integration options, making it easier to manage client data and streamline workflows directly from its VoIP system. Integration support varies, so businesses should check compatibility with their preferred CRM.
Voipfone provides UK-based customer support available Monday to Friday, 9 am to 5 pm. Support includes technical assistance via phone and email, with additional resources available through Voipfone’s online guides and forums.
Yes, Voipfone’s mobile app enables employees to make and receive calls from their mobile devices, supporting remote work and helping businesses maintain continuity on the go.
Voipfone incorporates security measures such as encrypted call data to protect client information. As a UK-based provider, it adheres to standard industry practices for data security and privacy.
Voipfone’s main strengths include affordability, scalability, and ease of use for businesses. With flexible pricing, no contracts, and essential business features, it’s a strong choice for small to medium businesses seeking a reliable VoIP system.