Circleloop phone systems review – Is it the right choice for your business?

Circleloop is a cloud-based telephony provider that has gained traction as an intuitive, flexible solution for businesses of all sizes. This review delves into the features, costs, benefits, and potential drawbacks of Circleloop phone systems to help UK businesses assess if it’s the right choice for their needs.

Features of Circleloop phone systems

Circleloop offers a robust range of features designed to empower businesses to manage calls efficiently while promoting flexibility and scalability. Here’s a closer look at the main features Circleloop provides:

• Cloud-based phone system: Circleloop operates entirely in the cloud, meaning there is no need for traditional hardware. Users can make and receive calls from various devices, including desktops, tablets, and smartphones, as long as they have an internet connection.
• In-app call management: Circleloop includes a range of in-app call management tools, such as call forwarding, voicemail, call recording, and IVR (interactive voice response) options. This makes it suitable for businesses that require a streamlined call management process.
• Voicemail transcription: For those who prefer reading over listening, Circleloop’s voicemail transcription feature converts voicemails into text. This can save time and reduce the likelihood of missed messages, particularly in busy environments.
• Team collaboration tools: Circleloop integrates seamlessly with popular collaboration tools, including Slack and HubSpot, enabling businesses to consolidate their communication channels and streamline workflows.
• Customisable greetings and call routing: Circleloop allows users to create personalised greetings and customise call routing settings. This feature is helpful for businesses looking to enhance their professional image or direct calls efficiently to the right team members.
• UK and international numbers: Businesses can acquire local or international phone numbers, making Circleloop a viable option for UK-based companies with global clients.
• Integration with CRM systems: For companies that heavily rely on customer relationship management, Circleloop integrates with a range of CRM tools, including Pipedrive and Capsule, allowing for smoother customer interactions and data management.

Circleloop pricing structure

Circleloop offers straightforward pricing with two primary plans that are both flexible and affordable:

• Standard plan: At £5 per user per month, the Standard plan includes essential features like unlimited UK minutes and SMS, call transfer, and integration capabilities. This plan is ideal for smaller teams or those looking for a cost-effective, feature-rich solution.
• Premium plan: Priced at £15 per user per month, the Premium plan includes everything in the Standard plan, along with call recording, multi-number support, and more advanced call handling features. The Premium option is more suited for medium to large businesses that require additional functionality and flexibility in their phone system.

Circleloop also offers the flexibility of a month-to-month commitment, which can be attractive to businesses that wish to avoid lengthy contracts. The simplicity of Circleloop’s pricing model makes it easy for businesses to budget, and there are no hidden fees, which is a distinct advantage for companies aiming to manage expenses closely.

Pros of Circleloop – What we like

• Ease of use: Circleloop’s user interface is highly intuitive, making it easy for users to navigate the platform and access essential features quickly. This simplicity is valuable for businesses that may not have dedicated IT support.
• Flexibility and scalability: Since Circleloop is cloud-based, it can be scaled up or down based on a company’s needs. The platform’s flexibility also allows for remote work, which is increasingly important as businesses adopt hybrid working models.
• Low upfront costs: Without the need for traditional hardware, businesses can avoid large initial investments. The pay-as-you-go model also helps manage cash flow effectively.
• Strong integrations: Circleloop integrates seamlessly with multiple tools and CRMs, allowing businesses to connect communication channels with other critical applications they already use.
• Reliable customer support: Circleloop offers reliable support, including online resources, email support, and tutorials to guide new users. This level of support can be reassuring for businesses implementing new systems.

Cons of Circleloop – Potential downsides

• Limited international coverage: While Circleloop offers international numbers, its services are still predominantly UK-focused. For businesses with significant international operations, the limited coverage might be a drawback.
• No physical desk phone option: Circleloop does not support physical desk phones, as it’s entirely software-based. While this might suit tech-savvy companies and remote workforces, businesses preferring traditional setups may need to adjust.
• Call recording only on Premium: The call recording feature is only available on the Premium plan. Businesses that require this function may find themselves upgrading, which could increase monthly costs, especially for larger teams.

Circleloop reviews and ratings

Here’s an overview of Circleloop ratings on various review platforms:

1. TrustPilot: Circleloop generally receives a high rating, averaging around 4.5 out of 5. Positive comments often praise the user-friendly interface and responsive customer support, while a few users have pointed out occasional connectivity issues.
2. Capterra: On Capterra, Circleloop has an average rating of 4.5 out of 5 stars, with reviewers highlighting ease of use, customer support, and value for money. Circleloop is recommended by approximately 90% of users, though minor connectivity issues are noted by some.
3. Software Advice: Circleloop is rated 4.4 out of 5 stars, with strong user satisfaction in the areas of customer support and value. Users appreciate its straightforward interface and integration capabilities, though some have mentioned occasional lag in notifications and call quality issues.
4. SelectHub: Circleloop holds a high user satisfaction score on SelectHub, rated as “excellent” based on feedback from multiple platforms. The average rating on SelectHub is 4.5 out of 5, with many users finding it a cost-effective choice for small and medium-sized businesses.

Circleloop consistently receives high marks for its functionality, cost-effectiveness, and user support, making it a strong contender for businesses seeking a flexible, cloud-based phone system.

Review – Is Circleloop the right choice for your business?

Circleloop is a strong contender in the UK’s cloud-based phone system market, especially for small to medium-sized businesses and those embracing remote or hybrid working.

It’s a cost-effective, scalable solution that simplifies call management, enhances team collaboration, and reduces the need for expensive hardware.

The ease of integration with CRM systems and popular collaboration tools makes it an appealing option for businesses that need seamless communication workflows.

However, businesses with more traditional needs, such as physical desk phones, or those requiring extensive international support, may find some limitations in the Circleloop platform.

For those primarily UK-based and seeking a flexible, user-friendly system, Circleloop is worth considering.

Conclusion – Circleloop review

In summary, Circleloop offers an accessible, feature-rich phone system tailored to the needs of UK businesses. The platform’s pricing structure, scalability, and range of integrated features make it an ideal solution for growing companies.

While it may not fit all business models, particularly those requiring physical desk phones or extensive global coverage, Circleloop is a powerful option for organisations looking to embrace modern, cloud-based telephony.

For businesses in the UK seeking a straightforward, flexible business phone system that enables effective communication and collaboration, Circleloop provides excellent value with a robust set of features.

FAQ – Circleloop review