Choosing a phone system for your business is a crucial decision, particularly with so many options in the VoIP and business communication market. CallHippo and RingCentral are two widely respected providers, each offering a suite of features to improve communication, flexibility, and productivity. Here we compare CallHippo vs RingCentral for key aspects such as features, pricing, and suitability for businesses to help you make the best choice.
CallHippo vs RingCentral
| Feature Category | CallHippo | RingCentral |
|---|---|---|
| Voice and Call Management | Call forwarding, call recording, basic call routing; international calling | High-definition VoIP, call forwarding, customisable call routing, international calling |
| Team Messaging | Basic in-app chat feature | Advanced team messaging with threaded conversations and rich media |
| Video Conferencing | Limited, low participant cap, basic video quality | HD video conferencing for up to 500 participants with screen sharing and meeting recording |
| Integrations | CRM integrations with HubSpot, Zoho, Zendesk | Extensive integrations with Microsoft 365, Google Workspace, Salesforce, Slack, and more |
| Analytics and Reporting | Basic call analytics only | Comprehensive reporting suite, real-time analytics, and custom report options |
| Call Recording | Available, but with limited storage and additional costs | Included with larger storage limits on higher plans |
| Mobile App | iOS and Android, covers basic calling functions | Full-featured mobile app with voice, video, and messaging access |
| IVR (Interactive Voice Response) | Limited options with single-level IVR | Customisable multi-level IVR with call routing flexibility |
| Customer Support | Email, chat, phone during business hours | 24/7 support with dedicated account managers for premium plans |
| Setup and Ease of Use | Simple and intuitive setup, easy for small teams | Comprehensive setup may require guidance, better suited for larger teams |
| International Numbers | Over 50 countries supported | Available in 100+ countries |
| Security and Compliance | Basic security features, complies with GDPR | Advanced security, including end-to-end encryption, GDPR and HIPAA compliance |
| Pricing Structure | £10 to £30 per user, per month | £8.99 to £24.99 per user, per month |
| Target Business Size | Small to mid-sized businesses | Mid-sized to large enterprises and scalable organisations |
| Pricing Plans Breakdown | Entry-Level: £10 per user/month Standard: £18 per user/month Premium: £30 per user/month Enterprise: Custom Pricing | Entry-Level: £8.99 per user/month Standard: £14.99 per user/month Premium: £24.99 per user/month Enterprise: Custom Pricing |
| Additional Costs | Call Recording Storage: Additional charges for extended storage Advanced IVR: Not available on entry-level plans Support Add-Ons: Premium support limited to higher plans CRM and App Integrations: Limited to basic CRM options | Call Recording Storage: Included in higher-tier plans Advanced IVR: Available on mid-tier and higher plans Support Add-Ons: 24/7 support on all plans, account managers for premium CRM and App Integrations: Available on all plans, extensive integrations |
| Pros | Cost-effective for smaller businesses Simple setup for quick implementation Basic CRM integrations | Full communication suite (voice, video, chat) Extensive app and CRM integrations Robust analytics and team management |
| Cons | Limited advanced features Basic reporting and analytics Limited team messaging and IVR | Higher pricing at advanced tiers Requires custom setup for small businesses Some features are only available on premium plans |
Overview of CallHippo vs RingCentral
CallHippo is a cloud-based VoIP service that provides call handling, number management, and basic customer engagement tools. It appeals to smaller to mid-sized businesses needing essential features for customer support and sales.
RingCentral is one of the most well-established names in the cloud communications sector. It offers a unified communications platform that includes VoIP, video conferencing, team messaging, and extensive integrations with business applications. It is often considered by larger organisations or those needing a scalable solution.
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Features comparison
Voice and call management
Both CallHippo and RingCentral offer voice calling with features like call forwarding, call recording, and call routing. However, RingCentral goes further, providing high-definition calling and more advanced call routing options, which are beneficial for businesses with higher call volumes or customer service needs.
Video conferencing
For businesses requiring video conferencing, RingCentral is the stronger choice. It supports HD video conferencing with larger participant capacities, useful for team meetings and client presentations. CallHippo offers video capabilities, but they are limited in terms of both participant count and video quality.
Integrations
Integration with other business applications can streamline workflows. CallHippo integrates with popular CRM systems like HubSpot, Zoho, and Zendesk, suitable for teams focused on customer relations. RingCentral, however, offers far broader integrations, including Salesforce, Microsoft 365, and Google Workspace. If you rely on multiple software tools, RingCentral’s flexibility in integrations may be essential.
Analytics and reporting
CallHippo’s analytics features cover basic call metrics, providing a reasonable snapshot of call activity. RingCentral’s analytics capabilities are far more sophisticated, including real-time dashboards and customisable reporting, which is useful for larger teams or businesses requiring performance insights for KPI tracking.
Mobile app functionality
Both CallHippo and RingCentral have mobile apps for on-the-go access. While CallHippo’s app is effective for call management and basic features, RingCentral’s mobile app offers a near-complete experience, with access to voice, video, and team messaging tools, making it ideal for remote teams.
Customer support
Both providers offer support through multiple channels, including email, chat, and phone. RingCentral provides 24/7 customer support with account managers on premium plans, a valuable feature for companies needing more consistent assistance.
Cost comparison – CallHippo vs RingCentral
| Plan | CallHippo (per user, per month) | RingCentral (per user, per month) |
|---|---|---|
| Basic | £10 | £8.99 |
| Standard | £18 | £14.99 |
| Premium | £30 | £24.99 |
| Enterprise | Custom pricing available | Custom pricing available |
CallHippo pricing
CallHippo offers four tiers: Basic, Bronze, Silver, and Platinum. Starting at £10 per user per month, its entry-level plan covers essential call functions but lacks some integrations and advanced features. The more advanced plans include features like call analytics, call recording, and integrations, scaling up to £30 for the Platinum plan.
RingCentral pricing
RingCentral has four main tiers as well, beginning with the Essentials plan at £8.99 per user per month. Its Standard, Premium, and Ultimate plans offer increased features like unlimited audio conferencing, CRM integrations, and analytics, with pricing up to £24.99 per user per month for the Premium plan. Custom pricing is available for businesses requiring the Ultimate plan, which includes top-tier features and extensive customer support.
Additional costs
While both platforms include standard communication features within their plans, consider potential additional costs:
- CallHippo may charge for specific call recordings or extended storage.
- RingCentral may require a higher-tier plan for advanced features, such as multi-level IVR and advanced integrations.
Pros and cons
CallHippo pros and cons
| Pros | Cons |
|---|---|
| Cost-effective for small businesses | Limited video conferencing capacity |
| Basic integrations with popular CRMs | Limited analytics capabilities |
| User-friendly and easy to set up | Lacks advanced call routing and IVR options |
| Reliable call quality with international reach | Fewer features for large or growing businesses |
RingCentral pros and cons
| Pros | Cons |
|---|---|
| Comprehensive feature set for unified communications | Higher cost, especially at advanced levels |
| Scalable for businesses of all sizes | Some features require premium plans |
| Extensive integrations with major software | Complex setup for small teams |
| 24/7 customer support with account managers | Additional costs for certain integrations |
Which one should you choose?
- Choose CallHippo if: You are a small or mid-sized business looking for a straightforward, cost-effective solution primarily for calls. It’s ideal for teams that require a reliable VoIP system without extensive extras.
- Choose RingCentral if: You need a scalable communications platform with advanced features like video conferencing, team messaging, and deep software integrations. RingCentral is particularly well-suited for businesses looking for a unified communications solution that supports remote teams, large customer service operations, or multi-functional team collaboration.
Conclusion – CallHippo vs RingCentral
Both CallHippo and RingCentral offer strong VoIP solutions, but they cater to different needs.
CallHippo is a solid choice for small businesses focusing on voice communication with limited additional features, whereas RingCentral provides a comprehensive suite of communication tools suitable for medium to large businesses looking for a versatile, scalable platform.
Evaluate your business needs, team size, and budget to decide which solution aligns best with your operational goals.
FAQ – CallHippo vs RingCentral comparison
RingCentral is better for video conferencing, offering HD quality and support for up to 500 participants, ideal for larger meetings. CallHippo has video conferencing too, but it’s limited in quality and participant capacity, making it better suited for smaller teams or one-on-one calls.
Yes, both CallHippo and RingCentral support international calls. RingCentral has a wider reach, with coverage in over 100 countries, while CallHippo supports international numbers in 50+ countries, making both suitable for global communication but RingCentral more extensive.
CallHippo integrates with CRM tools like HubSpot and Zoho, useful for customer-centric teams. RingCentral, however, offers far broader integrations, including Microsoft 365, Google Workspace, Salesforce, and Slack, providing greater flexibility and support for diverse business workflows.
CallHippo starts at £10 per user, while RingCentral’s base plan begins at £8.99, making RingCentral more affordable at entry-level. However, both have additional costs for premium features, so pricing depends on the level of functionality and support your business requires.
CallHippo is particularly suitable for small to mid-sized businesses needing essential features. RingCentral can be used by small businesses too but may be complex for very small teams. Its comprehensive features suit businesses expecting growth or requiring advanced communication tools.
Yes, both CallHippo and RingCentral offer mobile apps. CallHippo’s app is simple, covering basic calling needs, while RingCentral’s app provides a full-featured experience with voice, video, and messaging. This makes RingCentral’s mobile app ideal for remote or mobile-dependent teams.
CallHippo is generally easier to set up, with a straightforward interface suited to small teams. RingCentral offers more advanced features, which can make setup more complex but manageable with guidance. Small businesses looking for simplicity may prefer CallHippo’s setup process.
Yes, both offer call recording. CallHippo’s recording feature is available with limited storage and may incur additional charges. RingCentral includes call recording with more substantial storage in its premium plans, making it a better choice for companies needing extensive call recording.
CallHippo provides basic security and is GDPR-compliant, suitable for general use. RingCentral offers advanced security features, including end-to-end encryption and HIPAA compliance, making it more robust and appropriate for businesses with higher security and data privacy needs.
RingCentral is the better choice for analytics, offering comprehensive real-time dashboards and custom reports to track performance metrics. CallHippo’s analytics are basic, covering call logs and general metrics, which may suit smaller businesses without extensive data needs.