Here we compare 3CX and Wildix, two popular choices in the VoIP and UCaaS markets for UK businesses. This guide compares 3CX vs Wildix and breaks down the primary differences, to help you decide which solution best suits your company’s communication needs.
3CX vs Wildix
| Category | 3CX | Wildix |
|---|---|---|
| Deployment options | Cloud-based or on-premises; compatible with Windows, Linux, and macOS | Cloud-based only, with browser-based access |
| Pricing structure | Annual subscription based on simultaneous calls; Free, Pro, and Enterprise plans | Per-user monthly subscription; Essential, Business, and Premium plans |
| Entry-level pricing | Free for up to 10 users on the Standard plan | £12 per user per month on Essential plan |
| Top-tier pricing | Around £400 per year for 10 users on Enterprise plan | Approx. £35 per user per month on Premium plan |
| Voice calling | VoIP with customisable routing, IVR, and call queues | VoIP with straightforward call management and collaboration tools |
| Video conferencing | Built-in with screen sharing, whiteboarding, and recording | High-quality, browser-based video conferencing |
| Collaboration tools | Basic tools such as chat and SMS | Advanced tools including chat channels, file sharing, and workflow integration |
| Messaging | Integrated SMS and team chat | Instant messaging and chat channels |
| Remote access | Mobile and desktop apps for iOS, Android, Windows, macOS | Browser-based access with mobile apps, eliminating need for desktop app installation |
| CRM integrations | Salesforce, Microsoft 365, HubSpot, and more | CRM, ERP, and enterprise tool integrations |
| Security | Standard encryption; configurable settings | Advanced security features, including end-to-end encryption and cybersecurity tools |
| Call routing | Highly customisable based on time, caller ID, and other parameters | Simple routing features; less customisable than 3CX |
| Installation | Requires IT setup, but offers extensive deployment options | Simple browser-based setup; minimal IT intervention needed |
| Hardware requirements | Compatible with SIP phones and multiple SIP trunks | Includes hardware and software in the subscription cost, if desired |
| Support | Online forums, partner network, and Pro/Enterprise support | Premium support available with higher-tier plans |
| Best suited for | Small to medium-sized businesses needing flexibility and cost-effectiveness | Larger enterprises prioritising security, collaboration, and simplified remote access |
| Customisability | High; custom routing, deployment options, and integrations | Limited customisation due to cloud-only, browser-based approach |
| Compliance focus | Basic compliance options | Advanced compliance, ideal for data-sensitive industries |
| Pros | Cost-effective, flexible deployment, strong call management | High-security features, rich collaboration suite, easy access from any browser |
| Cons | Requires more IT involvement for setup, limited collaboration tools | Higher price, less flexible in terms of deployment options |
Overview of 3CX vs Wildix
3CX is a well-established software-based business phone system known for its flexibility, competitive pricing, and wide-ranging integrations. Designed to be highly adaptable, it can be deployed on-premises or in the cloud, depending on your business’s requirements. 3CX supports a variety of devices and SIP trunks, making it popular among businesses seeking an adaptable and budget-friendly solution.
Wildix, on the other hand, is a premium, unified communications platform designed to facilitate seamless collaboration. It offers a variety of communication tools in a single platform with a high emphasis on security, simplicity, and ease of deployment. Wildix also offers browser-based functionality, meaning users can make calls, video chat, and access other features without needing additional software downloads.
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Key features comparison
Call management
Both 3CX and Wildix offer robust call management features, such as interactive voice response (IVR), call queuing, and call forwarding.
However, 3CX allows for more customisation, with routing features that can be configured based on business hours, caller ID, and other parameters.
Wildix’s system is straightforward and user-friendly, ideal for businesses prioritising simplicity and streamlined call handling.
Video conferencing
3CX and Wildix both support video conferencing, but they approach it differently.
3CX offers a built-in conferencing tool with features such as screen sharing and whiteboarding, which is ideal for internal meetings and customer presentations.
Wildix, however, has a more intuitive browser-based video conferencing option, eliminating the need for downloads. This approach is beneficial for teams working remotely or collaborating across multiple locations.
Messaging and collaboration
3CX provides essential messaging and collaboration tools, such as team chat and SMS options, which work well for general business needs.
Wildix, however, excels in this area, with advanced collaboration tools, including instant messaging channels, file sharing, and a streamlined workflow within the Wildix interface.
This makes Wildix a strong option for businesses that rely heavily on collaborative projects.
Mobility and remote access
For remote work, 3CX and Wildix offer mobile applications compatible with iOS and Android, allowing users to access the platform from any location.
Wildix’s browser-based access is particularly advantageous for remote teams, as it provides seamless, secure access to calls, chat, and video conferencing from any device without additional software installations.
Pricing comparison – 3CX vs Wildix
3CX is typically the more budget-friendly choice, with a flexible pricing structure based on simultaneous call requirements and whether you select the Standard, Pro, or Enterprise version. Here’s an estimated breakdown of 3CX’s pricing for UK businesses:
- Standard plan: Free for up to 10 users, with essential features.
- Pro plan: Approx. £200 per year for a 10-user licence, offering enhanced call reporting, CRM integration, and advanced call routing.
- Enterprise plan: Starting around £400 per year for 10 users, with advanced queue features, additional reporting tools, and priority support.
Wildix operates on a per-user licensing model and is generally considered a premium solution with higher upfront costs. Its pricing model includes:
- Essential plan: Approximately £12 per user per month, including voice and basic collaboration features.
- Business plan: Around £25 per user per month, adding video conferencing and advanced analytics.
- Premium plan: Estimated at £35 per user per month, with full access to Wildix’s collaboration and cybersecurity features.
Wildix’s pricing is generally higher than 3CX but provides additional collaboration and security features. The subscription cost for Wildix includes both hardware and software, making it a comprehensive investment for larger organisations prioritising security and ease of use.
Integrations and compatibility
3CX and Wildix both offer CRM and ERP integrations, allowing businesses to link customer data and streamline communication workflows.
3CX integrates with popular platforms like Salesforce, Microsoft 365, and HubSpot, which supports sales and customer service teams by enhancing call handling and record-keeping.
Wildix also offers similar integrations but is often preferred by businesses requiring broader integration with enterprise tools.
Security and compliance
Security is a priority for both 3CX and Wildix, with each system offering encryption for calls and data.
However, Wildix has a stronger emphasis on security and compliance, making it suitable for businesses with strict data protection requirements.
Wildix also includes dedicated cybersecurity features, which provide additional peace of mind for industries such as finance, healthcare, and government, where data security is critical.
Installation and support
3CX can be deployed on-premises or in the cloud, offering compatibility with multiple operating systems, including Windows, Linux, and macOS.
This flexibility makes 3CX attractive to businesses looking for more control over their installation environment.
Wildix, in contrast, is a cloud-based system, meaning that deployment is quick and straightforward. Wildix’s browser-based approach reduces IT dependency, which can save time and support costs.
3CX offers a robust support network through online forums, technical support, and its partner network, while Wildix provides a range of support options, including premium support for higher-tier users.
Pros and cons summary
| Aspect | 3CX Pros | 3CX Cons | Wildix Pros | Wildix Cons |
|---|---|---|---|---|
| Affordability | Cost-effective for SMEs and startups | Some features only available on higher tiers | Comprehensive package for larger businesses | Higher price point |
| Deployment | On-premises or cloud deployment | Initial setup can be complex | Quick, cloud-based installation | Limited customisation |
| Call features | Customisable call routing and IVR | Lacks advanced collaboration tools | Simple, user-friendly call management | Limited routing customisation |
| Security | Basic encryption and compliance | Requires IT management for security updates | Advanced cybersecurity features | Higher subscription costs |
| Collaboration tools | Basic chat and SMS | Collaboration tools less advanced | Rich collaboration features in single platform | Browser reliance might limit customisation |
| Remote access | Apps for mobile and desktop use | Browser access less streamlined | Browser-based, seamless access | Limited to cloud deployment |
Conclusion – Which phone system is right for your business?
Choosing between 3CX vs Wildix largely depends on your business’s size, budget, and collaboration needs.
3CX offers a highly adaptable and affordable solution, making it an excellent choice for small to medium-sized businesses and those looking for flexibility. Its deployment options, customisable call features, and integration capabilities make it ideal for businesses prioritising cost-effectiveness and control.
Wildix, however, is better suited for larger enterprises with a strong emphasis on security and seamless collaboration. The premium price point reflects its robust collaboration tools and high-security features, ideal for businesses in data-sensitive industries. Wildix’s cloud-based, browser-access approach simplifies remote access, supporting businesses with distributed teams.
Whether you need a customisable, cost-effective system or a secure, unified platform with advanced collaboration features, both 3CX and Wildix are powerful options for modern business communication.
FAQ – 3CX vs Wildix comparison
3CX is generally more affordable with flexible annual pricing based on call volume. Wildix is priced per user with more premium options, making it a better choice for larger businesses needing advanced security and collaboration features. Small to mid-sized businesses may find 3CX more budget-friendly.
Both offer strong video conferencing, but 3CX includes screen sharing and whiteboarding, ideal for presentations. Wildix provides high-quality, browser-based video conferencing without needing extra downloads, making it user-friendly, especially for remote teams needing quick, accessible meetings.
3CX excels in customisable call routing with options based on caller ID, business hours, and other parameters. Wildix offers straightforward routing features, prioritising simplicity, but lacks the detailed customisation options available in 3CX’s system.
Yes, both 3CX and Wildix integrate with CRM and ERP platforms. 3CX supports major platforms like Salesforce and HubSpot, enhancing customer management. Wildix also integrates with similar systems, but is preferred for businesses requiring broad enterprise integrations across tools.
Wildix’s browser-based access allows quick remote access from any device, ideal for teams needing simple setup. 3CX provides mobile and desktop apps for full remote capabilities, though it may require additional setup, especially for users accessing from various operating systems.
Wildix offers more advanced team collaboration tools, including chat channels, file sharing, and video meetings. 3CX provides essential chat and SMS, which may suffice for basic collaboration but lacks the full-featured workspace Wildix provides, especially for teams working on shared projects.
Wildix offers advanced cybersecurity features, with encrypted communication and compliance-focused tools, making it ideal for businesses handling sensitive data. 3CX provides standard encryption and customisable settings but may require additional IT resources for maintaining strict security standards.
Wildix is cloud-based with browser access, making installation straightforward and quick, with minimal IT requirements. 3CX offers on-premises and cloud options, which allow flexibility but require more setup and potentially IT management, especially for on-premises deployment.
Wildix’s advanced security, comprehensive collaboration tools, and per-user pricing make it suitable for larger enterprises, especially those prioritising compliance. 3CX’s scalability and flexible pricing make it more appealing to small to mid-sized companies or those seeking budget-conscious solutions.
Both offer mobile applications, with 3CX providing full-featured desktop and mobile apps for complete access on the go. Wildix’s browser-based design allows seamless access from any device, though its mobile app is slightly more limited than 3CX’s complete mobile functionality.