CallHippo phone systems review – Prices, features and value explained

When it comes to selecting a new phone system for your business, CallHippo has emerged as a contender, offering a comprehensive suite of VoIP solutions that cater to businesses of various sizes. This review covers CallHippo features, pricing structure, benefits, and potential drawbacks to help UK businesses make an informed choice.

Key features of CallHippo phone systems

CallHippo offers an extensive range of features tailored to modern business communication needs, with an emphasis on flexibility and efficiency. Key features include:

• Smart Call Routing: CallHippo’s intelligent call routing capabilities ensure calls reach the correct department or individual, reducing customer waiting time and improving overall satisfaction.
• IVR (Interactive Voice Response): Businesses can use CallHippo’s IVR to create automated menus, which help direct calls effectively. This feature is useful for businesses with high call volumes or those needing to offer a self-service option for callers.
• Call Analytics: CallHippo offers robust analytics that help businesses track and monitor call performance, including call duration, wait times, and agent productivity. These insights support data-driven decision-making to improve customer interactions.
• Call Recording: With CallHippo’s call recording feature, businesses can record and store calls for training, quality control, or compliance purposes.
• Global Connect: This feature enables businesses to make calls internationally with localised caller IDs, which can help establish a local presence in international markets.
• CRM Integration: CallHippo integrates seamlessly with popular CRM systems such as Salesforce, Zoho, and HubSpot. This feature is essential for businesses looking to align customer relationship management with their communication system.
• Click-to-Call: By embedding this feature on websites and digital platforms, businesses make it easy for customers to initiate calls directly from their browser, enhancing accessibility.
• Mobile and Desktop Apps: CallHippo provides flexibility with its mobile and desktop applications, allowing employees to manage calls on the go or from remote locations.

These features are designed to support efficiency, streamline customer interactions, and provide detailed analytics that can help businesses identify areas for improvement in their communication approach.

CallHippo pricing structure

CallHippo offers a range of pricing plans suited to different budgets and business sizes. Below is a breakdown of its primary pricing tiers:

1. Basic Plan – Ideal for small businesses, this plan includes core features like call analytics, call recording, and call queuing. Prices start from around £12 per user, per month.
2. Bronze Plan – At approximately £18 per user, per month, the Bronze Plan adds features like IVR and API integration, making it suitable for growing businesses with moderate communication needs.
3. Silver Plan – This popular option, at about £30 per user, per month, includes advanced features such as global connect, CRM integrations, and access to premium support. It’s ideal for medium-sized businesses with international operations or high call volumes.
4. Platinum Plan – Designed for large enterprises, the Platinum Plan offers comprehensive functionality, including dedicated account management and priority support, priced from £45 per user, per month.

CallHippo also provides the flexibility to add on features at an additional cost, allowing businesses to customise their plans as needed. However, UK businesses should be aware of potential additional charges for certain integrations or advanced analytics.

Pros of using CallHippo

CallHippo’s VoIP phone system comes with various benefits, particularly for businesses looking to streamline their communication operations. Here’s an overview of the advantages:

• Scalability: CallHippo’s pricing and feature flexibility make it easy for businesses to scale their plans according to needs. Start-ups can begin with a basic plan and upgrade as their requirements grow.
• User-Friendly Interface: With an intuitive dashboard and user-friendly apps, employees can quickly adapt to CallHippo, reducing the need for extensive training.
• Cost-Effective International Calling: The Global Connect feature is particularly advantageous for businesses with international customers or clients, offering localised caller IDs and competitive rates for international calls.
• Reliable Integrations: CallHippo integrates smoothly with major CRM platforms, allowing businesses to unify their customer relationship management with their phone system.
• Robust Support Options: With options for premium support, businesses can rely on CallHippo’s customer service, especially valuable for larger organisations that need immediate assistance.

Cons to consider

While CallHippo provides an array of advantages, there are a few potential limitations to consider:

• Additional Costs for Add-Ons: Businesses looking for advanced analytics or specific integrations may face additional charges, making the cost less predictable.
• Limited Customisation on Lower Plans: While CallHippo offers multiple pricing tiers, some lower-cost plans lack the customisation options or advanced features available to higher-tier users.
• Potential for Call Quality Variance: As with most VoIP systems, call quality can depend on internet stability. Businesses with poor internet infrastructure may encounter intermittent issues with audio quality.

CallHippo reviews and ratings

Here’s an overview of CallHippo ratings across several popular review sites, which can give you a well-rounded sense of user satisfaction and any recurring concerns:

1. TrustPilot: CallHippo has an average rating of around 3.2 out of 5 on TrustPilot, with mixed reviews that often highlight good customer support but note occasional technical issues with call quality.
2. Capterra: On Capterra, CallHippo fares quite well with an average rating of 4.3 out of 5 from over 600 users. Users commend CallHippo’s user-friendly interface, strong customer support, and range of features, especially for international calling. However, some users report intermittent call quality issues.
3. SelectHub: This platform aggregates data from multiple sources, estimating an 84% recommendation rate for CallHippo. Reviews on SelectHub praise CallHippo’s integration capabilities and cost-effectiveness but mention that advanced customisation options may be limited.
4. G2: CallHippo scores an average of 4.4 out of 5 on G2, with users appreciating its ease of use, affordability, and feature set. Negative feedback tends to focus on occasional customer support delays and the extra costs associated with add-ons.
5. Software Advice: Here, CallHippo holds a 4.2 out of 5 rating, with users generally satisfied with its support and affordability, though some note that they experienced issues with call routing and feature limitations on lower-tier plans.

These ratings reflect a generally positive response from users, especially those prioritising cost-effective international calling and reliable support. However, the main drawbacks highlighted across sites include variable call quality and potential extra costs for add-on features.

Review – Who is CallHippo best suited for?

CallHippo is a versatile choice that caters well to small and medium-sized enterprises looking for a feature-rich, affordable VoIP phone system.

Its scalability also makes it attractive to start-ups that expect to expand, as they can initially adopt a basic plan and upgrade as their needs grow.

CallHippo’s comprehensive CRM integrations and international calling capabilities are especially beneficial for businesses operating in global markets or those looking to strengthen their customer service infrastructure.

However, larger enterprises or businesses with highly specialised requirements may need to carefully evaluate whether CallHippo’s top-tier plans and customisation options meet their needs.

While CallHippo provides advanced features, some businesses may require more tailored solutions found in other high-end phone systems.

Final review verdict – Is CallHippo the right choice for your business?

CallHippo’s blend of affordable pricing, essential features, and ease of use make it a compelling option for UK businesses seeking a reliable phone system.

Its wide range of features, from call analytics and CRM integration to international calling support, makes it versatile enough for many business needs.

While some limitations exist, particularly around additional costs for add-ons and possible call quality variability, the overall value that CallHippo offers is significant.

Small to medium businesses, especially those with international operations, are likely to find CallHippo’s feature set and pricing model advantageous.

However, larger organisations or businesses requiring extensive customisation might want to consider alternative options before making a final decision.

In conclusion, CallHippo is a solid choice for businesses looking for a scalable and feature-packed VoIP solution without breaking the bank.

It is well-suited to businesses that prioritise customer service efficiency, international reach, and integration capabilities.

Comparisons

• CallHippo vs RingCentral

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