This comparison offers a detailed comparison of Dialpad and Nextiva, two popular cloud-based business phone systems in the UK. Covering features, costs, customer support, integrations, and more, this guide is designed to help you decide which provider – Dialpad vs Nextiva – aligns best with your business’s communication goals.
Dialpad vs Nextiva
| Feature | Dialpad | Nextiva |
|---|---|---|
| Voice & calling features | High-quality calls with features like call forwarding, call recording, HD voice, and Voice Intelligence (transcription and sentiment analysis) | HD voice quality, call forwarding, call queuing, voicemail-to-email, transcription, and Call Pop (shows customer data on call) |
| Video & conferencing | Integrated with Dialpad Meetings, supporting video meetings, screen sharing, and group messaging for remote teams | Basic video calling, team messaging; lacks advanced conferencing features (additional tools may be required) |
| Messaging & team collaboration | Internal team messaging with integrations for Slack, Microsoft Teams, and Google Workspace | Basic team messaging with Microsoft Teams integration, but lacks advanced AI insights in messaging |
| Integrations | Microsoft 365, Google Workspace, Salesforce, HubSpot, and other essential CRM tools | Strong integration with native CRM, Salesforce, Zoho, and key productivity platforms |
| Mobile app | Full-featured app, mirroring desktop experience with real-time transcription and AI tools | Robust mobile app for calls, messages, and basic video, without advanced AI capabilities |
| CRM tools | No native CRM; integrates with popular CRM tools like Salesforce, HubSpot | Includes a native CRM; Call Pop feature shows customer data as calls come in |
| AI-powered insights | Voice Intelligence (transcribes, tracks keywords, provides real-time sentiment analysis) | No AI-driven insights, focuses on CRM and customer service features |
| Customer support | 24/7 live chat and email support for all plans; phone support and dedicated manager for Pro and Enterprise | 24/7 phone and chat support on all plans; dedicated account management for higher-tier plans |
| Pricing | Standard: £12 per user/month Pro: £20 per user/month Enterprise: Custom pricing | Essential: £15 per user/month Professional: £20 per user/month Enterprise: £25 per user/month Ultimate: Custom pricing |
| Pros | AI-driven tools for transcription and sentiment analysis; integrated video meetings; competitive pricing | Native CRM integration; strong customer support; scalable with tailored pricing and options |
| Cons | Limited for large-scale video conferencing; lacks a built-in CRM | Lacks AI-driven insights; basic video conferencing without advanced collaboration options |
| Ideal for | Small to medium-sized businesses wanting AI-driven insights, unified communications, and video integration | Businesses prioritising CRM integration and strong customer support, especially large teams needing scalability |
Overview of Dialpad vs Nextiva
Dialpad is known for its AI-powered tools, intuitive interface, and unified communications approach, integrating messaging, calling, and meetings in a single platform. Suitable for small to medium businesses and larger enterprises, it appeals to teams seeking advanced voice, video, and collaboration tools, especially with its AI-driven insights.
Nextiva, on the other hand, focuses on robust VoIP services and unified communications, offering tools that cater to businesses of various sizes with a specific emphasis on customer relationship management (CRM) integration. Nextiva’s offerings are particularly attractive to businesses looking to streamline both internal and external communications.
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Features comparison for Dialpad vs Nextiva
1. Voice and calling features
- Dialpad: Known for high-quality voice calls, Dialpad provides features like call forwarding, call recording, HD voice, and transcription. Its Voice Intelligence (Vi) feature is a standout, automatically transcribing calls, tracking keywords, and even providing real-time call sentiment analysis to improve customer interactions.
- Nextiva: Nextiva offers a full range of VoIP services, including HD voice quality, call forwarding, and call queuing. It also includes voicemail-to-email and transcription features, making it easy for teams to stay on top of communications. Nextiva’s Call Pop feature shows customer data as soon as calls come in, helping teams provide personalised service.
2. Video and conferencing
- Dialpad: Dialpad Meetings is integrated into the platform, allowing businesses to set up video meetings, screen sharing, and group messaging. The platform enables seamless collaboration and is well-suited for remote or hybrid teams.
- Nextiva: Nextiva supports video calling and team messaging, but for larger conferences or advanced video collaboration, additional third-party tools may be required. It’s a solid option for businesses needing basic video calling without the complexity of full conferencing tools.
3. Messaging and team collaboration
- Dialpad: Offers team messaging, enabling internal communication directly within the platform. It also integrates with popular tools like Slack and Microsoft Teams for broader communication reach.
- Nextiva: Provides basic team messaging and integrates with tools such as Microsoft Teams, offering a functional solution for team collaboration. However, it lacks some of the AI-powered insights that Dialpad’s messaging provides.
4. Integrations and CRM tools
- Dialpad: Integrates with essential business tools such as Microsoft 365, Google Workspace, Salesforce, and HubSpot. These integrations make it easy to unify workflows across popular CRM and productivity software.
- Nextiva: Known for its native CRM tool, which is particularly advantageous for businesses seeking a fully integrated communication and CRM system. It also integrates with Salesforce, Zoho, and other key platforms, making it a good fit for businesses with strong CRM needs.
5. Mobile app capabilities
- Dialpad: Its mobile app is comprehensive, allowing full access to calls, meetings, and messaging on the go. The app mirrors the desktop experience and includes AI-driven features such as real-time transcription.
- Nextiva: Also offers a robust mobile app that enables calling, messaging, and some video functions. While it lacks some of Dialpad’s AI capabilities, the app is reliable and practical for mobile communication.
Costs comparison – Dialpad vs Nextiva
Dialpad prices
- Standard Plan: £12 per user/month – includes unlimited calling within the UK, basic integrations, and SMS capabilities.
- Pro Plan: £20 per user/month – offers CRM integrations, local number support, and analytics.
- Enterprise Plan: Custom pricing – includes advanced analytics, dedicated account support, and other tailored solutions for large teams.
Nextiva prices
- Essential Plan: £15 per user/month – includes unlimited calling, team messaging, and integrations with G Suite and Outlook.
- Professional Plan: £20 per user/month – offers unlimited conference calls, SMS, and additional CRM features.
- Enterprise Plan: £25 per user/month – adds advanced analytics, team collaboration tools, and broader CRM integration.
- Ultimate Plan: Custom pricing – includes all features with added customer service tools, making it ideal for large-scale needs.
Customer support
- Dialpad: Dialpad offers 24/7 live chat and email support for all plans, with phone support available on Pro and Enterprise plans. Enterprise clients also have access to a dedicated account manager, ensuring tailored support for large teams.
- Nextiva: Known for its strong customer support, Nextiva provides 24/7 phone and chat support on all plans. Higher-tier plans offer a dedicated account manager and VIP support options, making Nextiva particularly attractive to businesses prioritising customer service.
Pros and cons
Dialpad
Pros:
- Advanced AI features, including call transcription and sentiment analysis
- Competitive pricing for small to medium-sized teams
- Integrated video meetings with screen sharing
- Seamless mobile app with full feature access
Cons:
- Limited video conferencing features for large meetings
- May lack the in-depth CRM tools of Nextiva
Nextiva
Pros:
- Native CRM tools with Call Pop for improved customer engagement
- Strong customer support reputation with dedicated account management
- Scalable with flexible pricing options for larger businesses
- Reliable mobile app for basic communication needs
Cons:
- Lacks the AI-driven features that enhance Dialpad’s performance
- Video conferencing capabilities are limited for advanced collaboration
Which one should you choose?
When deciding between Dialpad vs Nextiva, consider the following factors:
- AI and advanced features: Dialpad’s AI capabilities make it a top choice if your business relies heavily on customer interaction analysis. Its transcription and sentiment tracking can offer insights that benefit sales and customer support teams.
- CRM integration: Nextiva’s native CRM is beneficial for companies that prioritise customer management and service. It’s ideal for businesses seeking an all-in-one communications and customer engagement platform.
- Budget: Both Dialpad and Nextiva have competitive pricing; however, Dialpad’s lower starting price may appeal to smaller businesses, while Nextiva’s tiered approach with CRM integration is better suited for larger enterprises.
In summary, Dialpad is ideal for businesses looking for an AI-powered, unified communications platform with video and team collaboration tools, while Nextiva is more suited to businesses needing a robust CRM integration and top-notch customer support. Evaluate your specific business needs to determine which business phone system aligns best with your communication objectives.
FAQ – Dialpad vs Nextiva
Dialpad uses AI for real-time call transcription and sentiment analysis, providing insights to improve customer interactions. Nextiva lacks similar AI features but focuses on integrating customer data with its native CRM, ideal for customer service teams prioritising streamlined information over analytical tools.
Yes, Nextiva has a built-in CRM that displays customer details during calls, helping teams offer personalised service. Dialpad integrates with external CRMs like Salesforce, but it doesn’t include a native CRM, making Nextiva ideal for businesses focused on unified communications and customer data.
Dialpad’s Standard plan starts at a lower cost (£12 per user/month) compared to Nextiva’s Essential plan (£15 per user/month). However, pricing tiers are similar at higher levels, so the choice largely depends on which features your business needs most in each plan.
Dialpad’s Meetings platform provides integrated video calls, screen sharing, and group messaging, ideal for remote teams. Nextiva supports basic video calling but lacks comprehensive conferencing tools, so Dialpad may be better suited for businesses needing video collaboration features.
Dialpad’s mobile app mirrors its desktop version and includes AI-driven features like transcription. Nextiva’s app allows calls and messaging but lacks these advanced AI tools. Businesses needing full functionality on mobile will likely find Dialpad’s app more versatile and robust.
Nextiva is known for excellent customer support, offering 24/7 phone and chat support on all plans, with dedicated managers for higher tiers. Dialpad also offers 24/7 support, but phone support is limited to Pro plans and above, making Nextiva a strong choice for support.
Both offer robust integrations, but Dialpad connects with Salesforce, HubSpot, Google Workspace, and Microsoft 365, appealing to teams using external CRMs. Nextiva’s advantage is its native CRM and additional connections with popular productivity tools, making it ideal for businesses needing centralised data.
Dialpad’s affordability and AI features make it appealing to smaller teams seeking insights and unified communication. Nextiva is also scalable but may be more beneficial to mid-sized to larger businesses due to its built-in CRM and customer service features, designed for comprehensive communication needs.
Dialpad provides advanced call analytics with real-time insights via its AI. Nextiva, while offering analytics, focuses on customer interaction through CRM data rather than in-depth voice analysis. Dialpad’s analytics may benefit teams prioritising performance insights, while Nextiva suits CRM-centred approaches.
Both are cloud-based and suitable for remote teams, but Dialpad’s integrated video conferencing and AI-driven tools add collaborative power and insight, ideal for remote work. Nextiva’s strength lies in CRM integration, so choose based on whether team collaboration or customer data is a priority.