Gamma phone systems review – Prices, features and value explained

Choosing the right phone system can be a pivotal decision for businesses aiming to improve customer service, internal communication, and operational efficiency. Gamma, a leading UK-based provider, offers a range of solutions designed for businesses of all sizes. This review explores Gamma phone systems, covering essential features, pricing, benefits, and potential drawbacks to help you determine if Gamma is the best choice for your business communication needs.

Overview of Gamma phone systems

Gamma has gained a strong reputation in the UK for delivering reliable, scalable, and feature-rich communication solutions, particularly for small to medium-sized enterprises (SMEs).

Their services encompass cloud-hosted phone systems and unified communications, backed by a robust network infrastructure to ensure consistent call quality and connectivity.

Gamma’s primary offering for phone systems, Horizon, is a cloud-hosted VoIP solution designed to facilitate remote work, flexible communication, and seamless integration with other business tools.

Key features of Gamma phone systems

Gamma’s phone systems are known for their versatility and advanced features, making them suitable for businesses with diverse needs. Here are the highlights:

1. Horizon cloud-hosted VoIP solution

• Flexible, cloud-based system: Gamma’s Horizon solution operates over the cloud, allowing businesses to avoid on-site PBX hardware. This offers greater flexibility for remote work and easily supports users across multiple locations.
• Scalability: Horizon can scale alongside a growing business, supporting additional users and functionalities without the need for new hardware investments.
• Automated disaster recovery: This ensures business continuity, rerouting calls during outages or emergencies.

2. Advanced call management

• Auto-attendant: Directs incoming calls efficiently, giving customers a seamless experience while helping businesses optimise resources.
• Call forwarding and routing: Users can route calls to specific numbers, extensions, or locations as required, enabling flexibility in call handling.
• Voicemail-to-email: Voicemail messages can be converted to audio files and delivered to users’ emails, enabling efficient follow-up.

3. Unified communications and collaboration

• Gamma Collaborate: Integrates video conferencing, messaging, and file-sharing features, providing a centralised platform for team collaboration.
• Mobile integration: The Horizon app allows employees to make and receive calls from their mobile devices, ensuring accessibility even outside the office.

4. Integration with business software

• CRM integration: Horizon integrates with popular CRM systems like Salesforce, Zoho, and Microsoft Dynamics, helping users manage customer interactions more effectively.
• API access: For businesses requiring customisation, Gamma provides APIs to integrate the phone system with other business applications.

Cost considerations for Gamma phone systems

Gamma’s pricing structure is primarily based on a per-user, per-month model, which can be cost-effective for SMEs looking for a scalable solution. While exact prices can vary depending on the provider or reseller, businesses can expect the following general pricing range:

• Monthly cost: Gamma Horizon plans typically start from around £10 to £15 per user for essential features, with enhanced packages available at £20+ per user per month for additional features like Gamma Collaborate and CRM integrations.
• Add-on costs: Optional add-ons, such as additional integrations or call recording, may incur extra charges, so it’s essential to discuss needs with a Gamma partner to get a precise quote.
• Contract length: Contracts often range from 12 to 36 months, with longer-term contracts sometimes offering more favourable pricing.

Pros – What we like about Gamma

• Reliability: Gamma has a well-established infrastructure with high uptime, making it a reliable choice for UK businesses that depend on consistent communication.
• Scalability: Gamma’s cloud-hosted solutions can easily accommodate the growing needs of a business, adding users and features without substantial hardware investment.
• Ease of use: The Horizon interface is intuitive, and users typically experience a smooth setup and integration process.
• Enhanced mobility: With mobile and remote working features, Gamma phone systems are ideal for businesses with flexible or hybrid work arrangements.
• Customer support: Gamma’s UK-based support team is readily available to assist, providing peace of mind for businesses new to VoIP.

Cons – Potential drawbacks

• Dependent on internet quality: As a cloud-hosted solution, Gamma Horizon requires a reliable internet connection. Poor connectivity may impact call quality, particularly for businesses in areas with limited bandwidth.
• Cost for advanced features: Gamma’s base packages cover essential features, but businesses requiring advanced functionality (such as video conferencing and CRM integrations) may find themselves facing higher monthly costs.
• Limited customisation: While Gamma’s phone systems are flexible, some competitors may offer more extensive options for businesses with unique, complex requirements.

Gamma reviews and ratings

Here is a list of ratings and scores for Gamma phone systems from various review platforms:

• Trustpilot: Gamma has a rating of 3.7 out of 5 on Trustpilot. Customers generally appreciate the Horizon phone system’s quality and ease of use. However, some negative feedback highlights delays in customer service, which could impact businesses that require rapid support.
• Google Reviews: Gamma Communications doesn’t have a single, consolidated score for their Horizon product on Google Reviews, but company-wide feedback averages 4 out of 5 stars. Positive comments reflect satisfaction with the system’s reliability and voice quality, while occasional issues with technical support response times are noted.
• Reviews.io: Although specific reviews for Gamma Horizon are not widely consolidated on Reviews.io, reviews from related Gamma products tend to rate around 4.2 out of 5, reflecting general contentment with the feature set and integration options with other tools like CRM systems.
• Comms Consult: Comms Consult, a Gamma reseller, gave the Horizon system a 5 out of 5 rating. They praised it for ease of installation, the extensive feature set, scalability, and the ability to support remote work. The reseller also noted that the system’s disaster recovery features make it an excellent choice for businesses focused on continuity.

In summary, Gamma phone systems, particularly the Horizon model, are well-rated for feature flexibility, scalability, and VoIP quality, though some reviews highlight slower support response times as an area for improvement.

Review – Is Gamma the right choice for your business?

Gamma phone systems are an excellent option for SMEs seeking a robust, flexible, and reliable communication solution. Its cloud-hosted nature makes it suitable for businesses that require scalability, while its range of features ensures comprehensive call management and collaboration options. However, businesses with very specific requirements may wish to explore alternatives to find the best fit.

Gamma’s phone systems are particularly suited to the following types of businesses:

• Remote or hybrid teams: Gamma’s Horizon app and mobile integration support employees who work outside the office.
• Growing SMEs: The scalability of the Horizon platform can meet the demands of a business experiencing rapid growth.
• Service-focused businesses: Features like auto-attendant and CRM integrations make Gamma an asset for customer-focused industries such as healthcare, finance, and retail.

Gamma review – Final thoughts

Gamma’s phone systems, especially the Horizon solution, deliver a solid mix of functionality, reliability, and scalability at a competitive price point.

While businesses requiring highly customised solutions might find some limitations, Gamma remains a leading choice for UK businesses focused on improving communication and collaboration.

Before making a final decision, consider discussing your unique needs with a Gamma provider to get a customised proposal that aligns with your budget and objectives.

FAQ – Gamma review