Nextiva phone systems review – Prices, features and value explained

Nextiva is a well-known VoIP provider, offering solutions that aim to streamline communication for businesses of all sizes. This review will dive into Nextiva features, pricing, pros and cons, and how it compares to other options, helping you decide if it’s the right choice for your business.

Key features of Nextiva business phone systems

Nextiva’s business phone system is packed with features designed to support seamless communication, both for customer-facing roles and internal teams. Here’s a breakdown of its standout features:

1. VoIP Calling – Nextiva’s VoIP technology delivers high-quality, internet-based calls, which often come at a lower cost compared to traditional phone lines. With VoIP, calls can be made and received from anywhere with an internet connection, making it ideal for remote and hybrid work environments.
2. Unified Communications – Nextiva provides a unified communications platform that integrates voice, video, messaging, and email, ensuring teams can stay connected across multiple channels. This is particularly useful for businesses with diverse communication needs.
3. Advanced Call Management – From call forwarding and call queuing to customisable hold music and call screening, Nextiva offers a range of call management tools to help businesses handle customer interactions smoothly.
4. Collaboration Tools – Built-in collaboration tools like instant messaging, video conferencing, and file sharing allow teams to work together without needing multiple applications.
5. Analytics and Reporting – Nextiva’s analytics features provide valuable insights into call volume, call duration, and other key metrics. This data can help businesses assess and improve their customer service strategies.
6. CRM Integration – Nextiva’s system integrates with popular CRM software, including Salesforce, Zendesk, and HubSpot. This integration enables businesses to maintain customer information in one place, allowing for more personalised interactions.
7. Mobile App – The Nextiva mobile app offers flexibility by enabling employees to make and receive business calls on the go. The app supports call forwarding, messaging, and video conferencing, bringing the full functionality of the office phone system to mobile devices.

Nextiva pricing and plans

Nextiva offers several pricing plans tailored to the needs of small businesses, mid-sized companies, and large enterprises. Here’s a breakdown of the typical options:

• Essential Plan
  Starting from £15 per user/month
  This basic plan includes VoIP calling, unlimited calling within the UK, and standard call management features like voicemail and call forwarding.
• Professional Plan
  Starting from £20 per user/month
  The Professional plan adds features like video conferencing for up to 250 participants, call recording, and team messaging. CRM integrations with platforms like Salesforce are also available at this level.
• Enterprise Plan
  Starting from £25 per user/month
  The Enterprise plan is designed for larger teams and includes advanced analytics, voicemail transcription, and unlimited conference calls. It also offers single sign-on (SSO) functionality for enhanced security.
• Ultimate Plan
  Starting from £35 per user/month
  The Ultimate plan includes all of the Enterprise plan’s features plus Nextiva’s built-in CRM and advanced reporting tools for a complete communications and customer management solution.

Prices may vary, and it’s best to check with Nextiva directly for any current promotions or discounts for multiple users or long-term contracts.

Pros and cons of Nextiva

What we like

• Comprehensive Feature Set – Nextiva provides a full suite of tools that cover everything from basic calling to advanced analytics and CRM integration, making it ideal for businesses with diverse communication needs.
• Ease of Use – The platform is designed to be user-friendly, with straightforward setup and a clean interface that reduces the learning curve for new users.
• High Call Quality – Nextiva’s VoIP technology is known for reliable call quality, which is crucial for businesses relying on uninterrupted communications.
• Scalability – Nextiva’s plans are scalable, making it easy to add users and expand features as the business grows.

Potential downsides

• Higher Price Point for Advanced Features – While the Essential plan is affordable, businesses requiring more advanced features like video conferencing and CRM integration may find the costs adding up.
• Limited Integrations Outside CRM – While Nextiva offers excellent CRM integrations, businesses relying on other software solutions may find the selection of integrations somewhat limited.
• UK Support Hours – Although Nextiva is available in the UK, support is primarily based in the US, which could mean limited access to customer service during UK business hours.

Comparison with alternatives

For businesses evaluating different VoIP options, here’s how Nextiva stacks up against some other popular providers:

• RingCentral: RingCentral is a close competitor, offering a comparable feature set but with more integration options, especially for project management tools like Asana and Trello. However, Nextiva’s interface is often cited as more intuitive.
• Vonage: Known for its flexibility, Vonage offers add-ons and API options that can suit unique business needs. Vonage’s customisation options may appeal to tech-savvy businesses, though this can lead to a higher price point.
• 8×8: 8×8 provides extensive international calling options, which may be ideal for businesses with global clients. However, Nextiva’s CRM integration is typically more robust, making it better suited for customer-focused companies.

Nextiva reviews and ratings

Here’s a summary of Nextiva’s ratings from various review platforms to give you a sense of customer sentiment for their business phone systems:

1. Trustpilot – Nextiva holds a strong rating of 4.6 out of 5 on Trustpilot, with over 2,000 customer reviews. Customers often praise the reliability and quality of customer support, though some mention minor issues with service customisation options and wait times for support.
2. G2 – On G2, Nextiva scores 4.5 out of 5 based on over 25,000 reviews. This platform highlights strengths in support and pricing but notes a learning curve for some users as a point of consideration.
3. Software Advice – With a rating of 4.6 out of 5 from approximately 900 reviews, Software Advice users commend the ease of use, value for money, and robust functionality of Nextiva’s systems.
4. GetApp – Nextiva is rated at 4.6 out of 5 on GetApp, based on nearly 900 reviews. Users find the installation process simple and value the call quality, though some have commented on the complexity of navigating the user interface.
5. ConsumerAffairs – This platform shows Nextiva at 4.6 out of 5 across 770 reviews, with particular appreciation for the system’s stability and effective client interactions. Some users have noted occasional long wait times for technical support, although overall satisfaction remains high.

These ratings across multiple review sites reflect generally high customer satisfaction, particularly with Nextiva’s customer service and feature set, though there are occasional mentions of challenges with setup and navigation.

Review – Is Nextiva the right choice for your business?

Nextiva’s business phone system is a strong choice for companies looking for a unified, feature-rich communications platform.

It is well-suited for businesses that want to manage all their communications in one place, particularly those that benefit from CRM integration and collaboration tools.

The mobile app also makes it an ideal choice for businesses with remote or hybrid teams.

However, companies with limited budgets or those needing extensive integrations may want to consider other options.

Likewise, businesses that rely heavily on customer service support during UK hours may want to explore solutions with local support options.

Conclusion – Nextiva review

Nextiva offers a comprehensive and reliable business phone system with a range of features that can adapt to the changing needs of modern businesses.

Its robust VoIP services, unified communications, and easy-to-use platform make it ideal for companies focused on both internal collaboration and customer interactions.

While the price point may be higher for those needing advanced features, Nextiva’s functionality and flexibility make it a strong contender in the UK business communications market.

If you’re looking for a versatile phone system that can grow with your business, Nextiva is certainly worth considering. However, it’s always wise to trial the system if possible, to ensure it meets your specific needs before committing.

Comparisons

• Nextiva vs 8×8
• Nextiva vs Dialpad
• Nextiva vs Google Voice
• Nextiva vs RingCentral
• Nextiva vs Vonage

FAQ – Nextiva review