O2 Business phone systems offer a range of solutions, from cloud-based options to mobile-first setups, aimed at enhancing communication, flexibility, and efficiency. In this review, we’ll explore O2 Business phone systems in depth, covering features, costs, and key considerations to help you decide if they’re the right fit for your business.
Key features of O2 Business phone systems
O2’s business phone systems are designed to support businesses that rely heavily on mobile connectivity, remote working, or flexible communication setups. Some of the most notable features include:
- Cloud Voice from O2: This solution enables VoIP calls, allowing businesses to connect through the internet rather than traditional phone lines. It’s ideal for remote working setups, as it allows employees to make and receive calls from anywhere with internet access.
- Microsoft Teams integration: O2 offers the option to integrate Microsoft Teams with its phone systems, which can streamline communication by enabling direct calling through the Teams interface. This feature is particularly beneficial for businesses that already rely on Microsoft 365.
- Mobile-first approach: Unlike many traditional providers, O2 places a strong emphasis on mobile solutions, with tailored packages for businesses that prefer a mobile-centric setup. This is particularly useful for field-based teams or businesses that need on-the-go connectivity.
- Managed solutions and support: O2 provides ongoing support for its phone systems, including a dedicated account manager and 24/7 customer service. This can be a valuable asset for businesses that prefer an all-in-one service package.
- Scalability: O2’s solutions are designed to scale with your business. Whether you’re a small business with a few employees or a larger organisation with complex communication needs, O2 offers flexible options to grow alongside your operations.
Costs of O2 Business phone systems
The cost of O2 Business phone systems can vary significantly depending on the chosen solution and customisations. Key price points to consider include:
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- Cloud Voice packages: Prices typically start around £15 per user per month, but costs can rise depending on additional features like call recording, voicemail-to-email, or extra storage.
- Mobile plans: For businesses relying on mobile-first solutions, O2 offers a variety of business mobile tariffs, starting at approximately £10 per line per month. Customisable bundles are also available for companies with high data or call usage.
- Microsoft Teams integration: Adding Teams connectivity generally incurs an additional monthly cost, often around £5–£10 per user, depending on the level of integration required.
- Setup and installation fees: Depending on the complexity of your system and any additional hardware (e.g., handsets, routers), initial setup fees can range from £100 to £500. However, O2 often includes setup in larger contracts, so it’s worth negotiating on this.
Pros and cons of O2 Business phone systems
Every business phone system has its strengths and drawbacks, and O2 is no exception. Here are the main pros and cons for businesses considering O2’s solutions:
Pros – What we like
- Mobile-first approach: Ideal for businesses with remote or field-based teams, offering strong mobile connectivity and customisable mobile plans.
- Flexible and scalable options: From VoIP to full cloud solutions, O2’s business phone systems are designed to grow with your company’s needs.
- Robust support and account management: Dedicated support helps businesses avoid downtime and resolve issues quickly, especially valuable for non-technical teams.
- Seamless Microsoft Teams integration: A great asset for companies already using the Microsoft 365 suite, streamlining communication channels within a familiar platform.
Cons – Potential drawbacks
- Cost variability: Due to the customisable nature of O2’s services, costs can add up quickly if additional features or integrations are needed.
- Less focus on traditional landlines: While O2’s solutions are suitable for digital-first businesses, those with a strong need for landline connectivity may find fewer options.
- Setup and integration fees: Although negotiable, some businesses may find the initial setup fees a barrier, especially if they require complex integrations.
O2 Business reviews and ratings
Here are the review ratings for O2 Business phone systems from various review sites:
- Trustpilot: O2 Business has an overall rating of 1.2 out of 5 stars, with many reviews highlighting customer service concerns, particularly issues related to billing and account management.
- Reviews.io: The platform reports an average score of 1.3 out of 5 from O2 Business customers, similarly citing issues with customer service and ongoing technical problems that impact service delivery and account resolution.
- Google Reviews: Although not specific to O2 Business phone systems, O2’s general business services are rated at around 1.4 to 2 out of 5 stars, with mixed feedback but largely critical reviews on customer support, response time, and system reliability.
These ratings suggest a consistent theme of customer dissatisfaction, mainly around service reliability and support responsiveness, across major review platforms.
Additional considerations for choosing O2 Business phone systems
When considering O2 Business phone systems, it’s essential to think about your company’s current and future communication needs.
Businesses that rely heavily on remote work or require extensive mobile support may find O2’s offerings ideal.
However, companies with a preference for traditional, office-based systems or those with complex internal phone systems may need to explore options that offer more comprehensive landline support.
O2 also provides a trial period for certain services, allowing businesses to test the system before committing long-term.
For organisations new to VoIP or cloud-based communication, this trial can be a helpful way to gauge compatibility.
Review – Is O2 Business right for your business?
O2 Business phone systems can be a strong choice for UK businesses that value mobile flexibility, cloud-based communication, and scalable options.
With its emphasis on remote connectivity and Microsoft Teams integration, O2 caters well to modern business needs.
However, businesses that require traditional landline solutions or have strict budget limitations may wish to consider alternative providers.
Ultimately, O2’s business phone systems are a versatile option for companies looking to future-proof their communications and leverage digital tools.
As with any business decision, it’s wise to compare O2’s offerings with other providers, considering not just costs but also the level of support and flexibility your business may require in the years to come.
FAQ – O2 Business phone systems review
O2 Business provides phone systems including VoIP, mobile-first solutions, and Microsoft Teams integrations. They cater to flexible and mobile-based communication setups, making their offerings suitable for remote work and hybrid business models.
Costs start from around £15 per user monthly for Cloud Voice, with add-ons like Teams integration or call recording potentially increasing fees. Installation or setup fees may also apply, particularly with custom setups or additional equipment.
Yes, O2 Business solutions, especially Cloud Voice and mobile-first packages, are tailored for remote work. Their systems allow employees to make and receive calls over the internet, ensuring accessibility from any location with internet access.
O2 Business phone systems integrate with Microsoft Teams, allowing calls directly within the Teams app. This feature benefits businesses that already use Microsoft 365, streamlining internal communication and collaboration.
O2 Business offers 24/7 customer support and a dedicated account manager. They assist with technical issues and service queries, which is especially useful for non-technical teams or those needing ongoing support.
Yes, O2 Business solutions are scalable, supporting businesses from startups to larger enterprises. They provide flexibility to add users or adjust features as the company’s needs evolve.
Key benefits include their mobile-first approach, Microsoft Teams integration, scalability, and dedicated customer support. These features are particularly advantageous for companies with remote teams or dynamic work environments.
O2 primarily focuses on mobile and VoIP solutions, with fewer options for traditional landlines. Businesses with a strong need for landlines may need to explore alternative providers for this type of service.
Some setups involve fees ranging from £100 to £500, depending on complexity and required equipment. Larger contracts may sometimes waive these fees, so it’s worth discussing during negotiations.
O2 Business sometimes offers trial periods, allowing companies to test their solutions before a full commitment. This trial period can be beneficial for businesses assessing VoIP or mobile-first setups for the first time.