Ringover phone systems review – Prices, features and value explained

Ringover is a cloud-based business phone solution, offering a wide range of features tailored to support modern, remote-friendly workplaces. This review explores Ringover offerings, including its features, pricing, and overall suitability for UK businesses.

Overview of Ringover phone systems

Ringover was designed to simplify business communications, focusing on VoIP technology. It provides businesses with virtual phone numbers and an extensive range of call-handling features, allowing companies to replace or supplement their traditional phone lines with a flexible, cloud-based system.

Built with the needs of remote and distributed teams in mind, Ringover combines voice calls, messaging, and video calls under one platform, creating an all-in-one solution for business communications.

Key features of Ringover

Ringover is packed with features that cater to both small businesses and larger enterprises. Here are some of its key highlights:

• Virtual phone numbers: Businesses can get local or international numbers to establish a presence in multiple regions without physical offices. This feature is useful for UK companies looking to expand or serve clients internationally.
• Call forwarding and routing: Advanced call-routing options ensure that calls reach the right team members, whether they’re working remotely or in an office. The system allows for customisation, making it suitable for businesses of all sizes and structures.
• HD voice and video calls: High-quality voice and video calls are central to Ringover’s service, providing clear and reliable communication for both team collaboration and client interactions.
• Call recording and analytics: Businesses benefit from Ringover’s call recording feature, which is useful for quality control, training, and legal compliance. The analytics dashboard offers insight into call volume, duration, and team performance, enabling data-driven improvements.
• Integration with CRM and other software: Ringover integrates seamlessly with popular CRM platforms like Salesforce, HubSpot, and Zoho, as well as with business tools like Slack and Microsoft Teams. This connectivity helps streamline workflows and enhances productivity.
• Collaborative features: The platform supports internal messaging, file sharing, and collaborative workspaces, making it a versatile tool for team communication and project collaboration.
• IVR and auto-attendant: Interactive voice response (IVR) and auto-attendant features allow businesses to greet and guide customers to the appropriate department. This functionality is particularly beneficial for companies with high call volumes.
• Mobile and desktop apps: With dedicated mobile and desktop applications, team members can make and receive calls from anywhere, enabling true mobility.

Ringover pricing and plans

Ringover offers multiple plans to cater to different business needs. The pricing structure is generally competitive, but it’s important to note that costs can vary based on factors like the number of users and additional customisation requirements.

Here is an overview of Ringover’s pricing plans (pricing estimates provided for guidance):

• Starter (£15 per user, per month): Includes essential call-handling features, call analytics, and access to the mobile and desktop app. Ideal for small businesses needing reliable phone services.
• Advanced (£25 per user, per month): Adds call recording, IVR, and CRM integration, making it more suitable for larger teams or those looking to optimise customer service.
• Premium (£35 per user, per month): The most comprehensive package, with advanced reporting, custom analytics, and priority support. It’s designed for businesses with higher call volumes or those needing extensive customisation and support.

Additional fees may apply for international numbers, and it’s wise to discuss potential costs with Ringover’s sales team to gain a clear picture of the final price based on specific needs.

Advantages of Ringover

• Flexibility and scalability: Ringover’s cloud-based infrastructure allows businesses to add or remove users as needed, making it an adaptable choice for growing companies.
• Comprehensive customer support: Ringover provides support options to help businesses get the most out of their phone system. Priority support is available in the higher-tier plans, which could be a good investment for businesses needing responsive assistance.
• Enhanced mobility: The mobile app is a significant advantage for businesses with field employees or remote teams, allowing them to stay connected from any location.
• Integration with CRM systems: Ringover’s integrations streamline workflows by automatically logging calls and activities in CRM systems, saving time and ensuring accurate record-keeping.
• Cost-effectiveness for multi-location teams: Ringover’s virtual numbers allow businesses to establish a local presence without physical offices, reducing operational costs for companies with international teams or clients.

Potential drawbacks to consider

• Internet dependency: As a cloud-based phone system, Ringover’s call quality and reliability depend on a strong internet connection. This could be a drawback for businesses with limited connectivity or those operating in regions with unstable internet.
• Limited customisation for lower-tier plans: Some advanced features, like detailed analytics and custom call-handling options, are only available in the Premium plan. Smaller businesses may find this restrictive if they require these functionalities but are on a tight budget.
• International call rates: Although Ringover provides international numbers, call rates for international outbound calls may be higher than expected, depending on the location and plan. Businesses making frequent international calls may want to review potential costs beforehand.

Customer support and user experience

Ringover has a user-friendly interface that makes it easy for teams to adopt the system with minimal training.

It offers various support options, including email, phone support, and online resources like tutorials and FAQs.

Customers on higher-tier plans have access to priority support, which could be useful for larger businesses or those relying heavily on their phone systems for customer service.

The mobile and desktop apps receive generally positive feedback for their intuitiveness and ease of use, and the integration options simplify onboarding for businesses already using CRM platforms.

However, some users have noted that initial setup, particularly for more complex configurations, may require assistance from Ringover’s support team.

Ringover reviews and ratings

Here’s a summary of ratings for Ringover from popular review platforms:

1. Capterra: Ringover has an overall rating of 4.6 out of 5, with high scores for ease of use, features, customer service, and value for money. This platform also shows a strong recommendation likelihood, indicating positive user sentiment, especially around call quality and the range of integrations available.
2. GetApp: Similar to Capterra, Ringover scores an overall rating of 4.6 out of 5, with user feedback often highlighting its robust feature set and usability, especially for team communication and CRM integration.
3. TrustRadius: While specific star ratings were less prominent, TrustRadius users rate Ringover highly for flexibility and functionality in handling communications, citing features like call recording and analytics as valuable for business operations.
4. G2: Ringover is also rated 4.6 out of 5 on G2, with positive comments on its integration capabilities, customer support, and the efficiency of its mobile and web applications, which support remote work well.

The ratings suggest that Ringover is widely appreciated for ease of use, call quality, and the flexibility of its mobile and desktop applications. Most user reviews also note its ability to support remote teams and integrate seamlessly with CRM systems, which makes it an attractive choice for modern businesses.

Review – Is Ringover the right choice for your business?

Ringover’s feature-rich phone system is a strong option for UK businesses seeking a flexible, cloud-based communication solution. With its focus on mobility, collaboration, and integration, it supports remote and distributed teams effectively.

The comprehensive analytics and call-handling features also make it valuable for customer-focused businesses that want to streamline service operations and monitor performance.

For businesses primarily operating in the UK or Europe, Ringover’s international number support can be advantageous.

However, companies that frequently make international calls might want to review rates closely, as costs could increase quickly.

Additionally, those in areas with weaker internet infrastructure may experience limitations with a purely cloud-based system.

Ringover review – Conclusion

Overall, Ringover is an excellent choice for UK businesses looking for a scalable and integration-friendly business phone system.

It is particularly suited for remote teams and businesses looking to leverage cloud communication tools to enhance productivity.

With a range of plans to accommodate different needs, it’s a versatile solution that can grow alongside your business.

For companies prioritising mobility, team collaboration, and CRM integration, Ringover offers a competitive package that can help simplify and improve business communications.

However, businesses with budget constraints may need to evaluate whether the features provided at each pricing tier align with their operational needs.

Ultimately, Ringover presents a modern solution for businesses that need flexibility, international reach, and efficient team collaboration in their communication systems.

Comparisons

• Ringover vs RingCentral

FAQ – Ringover review