Two of the most popular cloud-based communication platforms available today, Ringover and RingCentral, both offer a suite of features for call management, messaging, video conferencing, and team collaboration. In this comparison, we’ll examine the key differences between Ringover vs RingCentral, exploring features, pricing, integrations, customer support, and pros and cons to help you make the best choice for your business.
Overview of Ringover vs RingCentral
| Feature | Ringover | RingCentral |
|---|---|---|
| Target Business Size | Small to mid-sized businesses | Small to large enterprises |
| Core Focus | Call management, analytics, ease of use | Comprehensive UCaaS, covering calls, messaging, video, and team collaboration |
| Pricing | – Smart: £19 per user/month – Power: £29 per user/month – Enterprise: Custom pricing | – Essentials: £8.99 per user/month – Standard: £19.99 per user/month – Premium: £24.99 – Ultimate: £34.99 |
| VoIP and PSTN Calling | Yes (unlimited to UK and select international destinations) | Yes (PSTN and VoIP with advanced features, extensive international reach) |
| Call Management | Call forwarding, queuing, IVR, voicemail, call whispering and analytics | Extensive call management, IVR, queuing, call recording, advanced analytics |
| Messaging & Collaboration | Basic messaging | Robust messaging, file sharing, task management |
| Video Conferencing | Limited, suitable for small meetings | Extensive features for up to 200 participants, including screen sharing, recording, breakout rooms |
| Integrations | CRM-focused (Salesforce, HubSpot, Zoho, etc.) | Over 200+ integrations, including popular CRMs, productivity apps, and analytics tools |
| Customer Support | – Standard support for Smart plan – 24/7 support for Power and Enterprise | 24/7 support across all paid plans, premium support available for higher tiers |
| Admin Control | Limited admin control | Comprehensive admin controls, especially in Premium and Ultimate plans |
| Call Analytics | In-depth call analytics for optimising sales and support teams | Advanced analytics with customisable reporting options |
| Mobile & Desktop Apps | Yes (iOS, Android, Windows, Mac) | Yes (iOS, Android, Windows, Mac) |
| Customisation Options | Basic customisation available | High customisability, particularly in higher-tier plans |
| Scalability | Good for small and medium-sized teams, with Enterprise option for custom needs | High scalability, with solutions for small to large enterprises |
| Pros | – Simple, user-friendly interface – Unlimited UK & select international calls – Affordable for smaller teams | – All-in-one platform with extensive features – Strong video conferencing – Broad integration options |
| Cons | – Limited video and collaboration features – Fewer integrations than RingCentral | – Higher cost for advanced features – Complex for small teams with simple requirements |
| Best for | Businesses focused on call management with simple collaboration needs | Businesses needing comprehensive UCaaS with video and messaging, large-scale or hybrid team environments |
Ringover is designed for small to mid-sized businesses, focusing on call management, customer support, and productivity enhancement. The platform emphasises ease of use with a straightforward interface that allows users to get started quickly, making it ideal for businesses that need simplicity without sacrificing advanced call features.
RingCentral is a well-established, comprehensive UCaaS (Unified Communications as a Service) solution suited to a wide range of businesses, including larger organisations. It offers extensive functionality across calls, messages, video conferencing, and integrations with various business tools, which may appeal to businesses with diverse communication needs.
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Key features comparison
Both Ringover and RingCentral offer a similar set of core features, including:
- VoIP and PSTN calling: Both platforms provide voice over IP (VoIP) calling, allowing users to make and receive calls from any internet-connected device. RingCentral also supports PSTN (public switched telephone network) calling, enabling seamless connectivity with traditional phone systems.
- Call management and routing: Both platforms offer advanced call management features, including call forwarding, call queuing, IVR (interactive voice response) menus, and voicemail. Ringover places a strong focus on call analytics, providing detailed insights to help businesses optimise call handling.
- Messaging and team collaboration: RingCentral stands out with its extensive messaging and team collaboration tools, including team chat, file sharing, and task management features. While Ringover does provide some messaging capabilities, they are not as robust or integrated as RingCentral’s.
- Video conferencing: RingCentral includes video conferencing for up to 200 participants, with features such as screen sharing, recording, and breakout rooms, making it a suitable option for businesses needing regular large-scale meetings. Ringover’s video capabilities are more limited, catering to smaller meetings without some of the advanced functionalities RingCentral offers.
- Integrations: Both platforms integrate with popular business tools, including CRM software like Salesforce, HubSpot, and Zoho. RingCentral has a broader range of integrations, supporting over 200 business applications, while Ringover offers essential integrations that cater to small and medium-sized business needs.
Cost comparison – Ringover vs RingCentral
Both providers offer tiered pricing models, but their focus differs slightly:
Ringover pricing
- Smart (£19 per user per month): Includes unlimited calls to UK and select international destinations, call management, call analytics, and integrations with basic CRMs.
- Power (£29 per user per month): Adds advanced call features like call whispering, call supervision, and more in-depth reporting options.
- Enterprise (Custom pricing): Tailored for large organisations with additional features such as custom integrations and enhanced support.
RingCentral pricing
- Essentials (£8.99 per user per month): Covers basic VoIP calls and messaging with limited storage, suitable for small teams.
- Standard (£19.99 per user per month): Adds video conferencing for up to 100 participants, enhanced messaging, and more integrations.
- Premium (£24.99 per user per month): Includes advanced analytics, call recording, and a broader range of integrations, including Salesforce.
- Ultimate (£34.99 per user per month): Adds unlimited storage and additional admin controls, tailored for enterprises needing comprehensive solutions.
In terms of pricing, Ringover offers straightforward plans with fewer tiers, making it easier to understand costs. However, RingCentral provides more granular control over features, allowing businesses to choose a plan that aligns closely with their requirements.
It’s worth noting that Ringover’s unlimited call packages may appeal to businesses with high call volumes within the UK and Europe.
Customer support
Customer support is an essential aspect, especially for businesses that depend on reliable communication tools.
- Ringover provides 24/7 support via email, chat, and phone for its Power and Enterprise users, but Smart users receive standard support during business hours. The company also has a comprehensive knowledge base and resources to help users resolve issues independently.
- RingCentral offers 24/7 support across all paid plans, with premium support options available at higher tiers. They also have a detailed help centre and access to online communities where users can share insights and solutions.
Pros and cons
Ringover pros and cons
Pros:
- Simple, intuitive interface suitable for quick deployment
- Strong call analytics features, ideal for sales and support teams
- Unlimited calls to UK and select international destinations
- More affordable for smaller businesses with basic communication needs
Cons:
- Limited video conferencing functionality compared to RingCentral
- Fewer messaging and team collaboration features
- Smaller selection of integrations
RingCentral pros and cons
Pros:
- Comprehensive UCaaS platform with a full suite of features
- Excellent video conferencing capabilities with robust features
- Extensive integration options with over 200 business tools
- Scalable pricing plans with high customisation for different business needs
Cons:
- Higher monthly costs, especially for advanced features
- Interface can be complex for small teams with simple requirements
- Not ideal for businesses only needing call management features
Ringover vs RingCentral – Which platform is best for your business?
If your business prioritises straightforward call management, analytics, and affordable pricing, Ringover may be the ideal choice. It’s a particularly good option for small to mid-sized businesses looking for an intuitive, call-focused solution with the benefit of unlimited calls in the UK and select locations abroad.
On the other hand, if your organisation requires a robust, all-in-one communication platform with strong video conferencing, messaging, and collaboration tools, RingCentral could be the better fit. RingCentral’s wide range of integrations and customisable pricing plans makes it suitable for larger businesses or those needing advanced features to support remote or hybrid work environments.
Conclusion
Both Ringover and RingCentral offer excellent communication solutions for businesses, but their strengths cater to different needs.
Ringover’s straightforward, cost-effective approach will benefit businesses focusing on call management, while RingCentral’s extensive UCaaS capabilities appeal to those needing a more comprehensive platform.
Carefully assessing your organisation’s requirements in terms of functionality, integrations, and budget will help ensure you select the phone system that aligns best with your business goals.
FAQ – Ringover vs RingCentral
Ringover is generally more affordable and user-friendly for small businesses, focusing on essential call management and simple analytics. In contrast, RingCentral offers more features, such as robust video conferencing and messaging, but its complexity and higher price may be unnecessary for smaller operations.
RingCentral provides stronger video conferencing options, allowing up to 200 participants with features like screen sharing, recording, and breakout rooms. Ringover’s video capabilities are limited to smaller meetings, making it more suitable for businesses not focused on extensive video communications.
RingCentral offers over 200 integrations with popular business tools, making it highly adaptable for various workflows. Ringover provides essential CRM integrations, but its selection is more limited, appealing to businesses that primarily need basic CRM and call management support.
Ringover has a simpler pricing model, starting at £19 per user, which can be more budget-friendly for small to medium-sized businesses. RingCentral has a broader range of plans, starting lower at £8.99, but its advanced features in higher tiers may increase overall costs.
Both platforms provide 24/7 support on certain plans, but RingCentral includes this across all paid plans, while Ringover’s 24/7 support is limited to higher-tier users. RingCentral also offers more premium support options, making it better suited to organisations with high support needs.
Ringover is simpler and designed with ease of use in mind, ideal for quick setup and straightforward use. RingCentral’s extensive features add complexity, which may require a learning curve, making it more suitable for users comfortable navigating a comprehensive communications platform.
RingCentral is generally better for larger organisations due to its scalability, advanced features, and extensive integrations. Ringover works well for small to mid-sized companies, but RingCentral’s functionality and administrative controls make it a more robust choice for bigger teams.
Both offer strong analytics features, but Ringover is specifically optimised for call analytics, especially useful for sales and support teams. RingCentral also provides customisable reporting across various communication channels, which might appeal to businesses needing more comprehensive analytics beyond calls.
Yes, both Ringover and RingCentral offer mobile apps for iOS and Android, as well as desktop apps for Windows and Mac. This allows flexibility in managing calls, messages, and meetings from various devices, supporting mobile workforces effectively on either platform.
RingCentral includes advanced messaging, file sharing, and task management, making it well-suited for team collaboration. Ringover has limited messaging options, so it’s better suited for businesses that don’t rely heavily on integrated collaboration tools within their phone system.