Choosing the right phone system is a significant decision for any business, and Soho66 has built a strong reputation as a reliable and cost-effective provider in the UK. Offering a range of cloud-based telephony services, Soho66 caters particularly to small and medium-sized businesses looking for affordable and scalable VoIP solutions. This review covers key aspects of Soho66 phone systems, including features, pricing, and support options, helping you determine whether it is the right choice for your business.
Key features of Soho66 phone systems
Soho66 provides an array of features designed to streamline communication and enhance business productivity. Here are the primary offerings:
1. VoIP call management
Soho66’s VoIP system enables seamless call handling, allowing users to make and receive calls from any internet-connected device. With features like call forwarding, call recording, and voicemail-to-email, users can manage communications efficiently.
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2. Auto-attendant and call routing
The auto-attendant feature helps businesses manage incoming calls professionally by directing callers to the appropriate departments or extensions. Call routing options allow for flexible distribution, helping ensure that no customer call goes unanswered.
3. Number portability
Soho66 offers the option to port existing business phone numbers to its system, allowing businesses to retain established contact numbers even when moving to a new provider. This feature minimises disruption to clients and maintains brand consistency.
4. Multiple geographic and non-geographic numbers
With Soho66, businesses can choose local or national numbers, including 03 and 08 options, to reach a wider audience. These additional numbers can help businesses establish a local presence in specific regions without needing physical offices.
5. HD voice quality
High-definition audio quality ensures clear communication, minimising misunderstandings or disruptions that can arise from poor-quality audio. Soho66’s VoIP calls maintain a high standard of clarity, provided that users have stable internet connectivity.
6. Integrated fax to email
For businesses that still handle faxes, Soho66 offers a fax-to-email solution. This feature converts faxes into email attachments, enabling businesses to receive faxes without needing physical fax machines, improving efficiency and reducing costs.
7. Conference calling
Soho66’s platform supports conference calls, enabling multiple participants to join calls, making it suitable for team meetings, client presentations, or collaboration with remote staff.
8. Flexible device compatibility
Soho66 phone systems are compatible with a wide range of devices, including VoIP desk phones, mobile phones, and laptops. This flexibility allows employees to stay connected on the go, a critical feature for businesses with remote or hybrid work setups.
Soho66 pricing plans and costs review
Soho66’s pricing is designed to be affordable and flexible, catering to different business needs. Here’s a breakdown of the main costs:
1. Basic user plan
Soho66 offers a basic user plan that includes a VoIP phone number and core call management features. This plan is suitable for small businesses or individuals who need a cost-effective way to handle incoming and outgoing calls. Prices typically start around £2.99 per user per month, with additional charges for outgoing call minutes.
2. Enhanced business plans
For businesses with higher call volumes or complex requirements, Soho66 provides advanced plans that include more comprehensive call management features such as auto-attendant, call queuing, and advanced call analytics. Prices range from £6.99 to £9.99 per user per month, with some additional costs for usage.
3. Additional numbers and services
Businesses can purchase additional local or national numbers for an extra fee, usually around £1.99 per month per number. Fax-to-email services and conference call features are also available as add-ons, each with its own pricing structure.
4. Call charges
While internal calls between Soho66 users are free, external call charges depend on the destination and call duration. Standard UK landline calls are charged at approximately 1p per minute, while mobile calls range between 3p and 10p per minute. Soho66 offers packages with bundled minutes to help businesses control costs on high call volumes.
Pros of Soho66 – What we like
- Affordable pricing: Soho66’s low monthly costs make it accessible to small businesses with limited budgets, providing excellent value for money.
- Scalability: The system is highly scalable, allowing businesses to add users or features as they grow, without the need for significant hardware investments.
- User-friendly setup and management: Soho66’s platform is straightforward to set up and manage. Even businesses without in-house IT support can easily configure and monitor their phone systems through the online dashboard.
- Flexible device compatibility: Businesses can use various devices, from desk phones to smartphones, enabling a flexible approach to remote work or on-the-go communication.
- Local customer support: Soho66’s UK-based support team offers reliable assistance, providing customers with timely responses to technical issues or account queries.
Cons of Soho66 – Potential downsides
- Limited advanced features: Soho66’s systems may lack some of the advanced features that larger businesses require, such as CRM integrations or detailed analytics, which are available on higher-end systems.
- Internet dependency: As a VoIP-based system, Soho66 relies on a stable internet connection. Businesses with unreliable internet may face call quality issues or potential service interruptions.
- Add-on costs: While the base pricing is low, some essential features like additional numbers or fax-to-email may incur extra monthly charges. Businesses should assess these potential costs based on their needs.
Customer support and reliability
Soho66 provides a UK-based customer support team, available via phone and email, ensuring users have access to prompt assistance when required.
Customer reviews generally indicate a positive experience with Soho66’s support team, noting that representatives are knowledgeable and responsive.
Soho66 also offers a detailed FAQ and online support portal, enabling users to resolve common issues independently.
In terms of reliability, Soho66’s VoIP service depends on internet connectivity. The provider utilises secure, high-capacity servers to ensure stable service; however, businesses without consistent internet connections may experience disruptions.
It’s advisable to have a backup solution in place for continuity during outages, especially for critical business calls.
Soho66 reviews and ratings
Soho66 has garnered positive feedback across various review platforms, reflecting its reputation in the UK business VoIP market. Below is a summary of ratings and reviews from several notable sites:
Trustpilot
- Rating: 4.9 out of 5 stars
- Summary: With over 1,500 reviews, 99% of customers have rated Soho66 as 5-star, highlighting exceptional customer service and reliable VoIP solutions.
Reviews.io
- Rating: 4.0 out of 5 stars
- Summary: Based on 4 reviews, 50% of reviewers recommend Soho66. Customers appreciate the user-friendly setup and UK-based support, though some have noted occasional technical issues.
G2
- Rating: 4.5 out of 5 stars
- Summary: Users commend Soho66 for its effective collaboration features, secure faxing capabilities, and overall reliability as a VoIP solution.
GetApp
- Rating: 4.0 out of 5 stars
- Summary: The platform highlights Soho66’s feature-rich VoIP services, ease of use, and cost-effectiveness, making it suitable for businesses of various sizes.
Software Advice
- Rating: 4.0 out of 5 stars
- Summary: Reviewers note Soho66’s functional product and friendly customer service, though some mention initial setup complexities due to various settings.
Overall, Soho66 is well-regarded for its affordability, comprehensive features, and responsive customer support, making it a strong contender for businesses seeking a reliable VoIP provider in the UK.
Review – Is Soho66 the right choice for your business?
Soho66’s business phone systems are best suited for small to medium-sized businesses that require cost-effective, scalable, and easy-to-use VoIP solutions.
Its combination of affordable pricing, essential call management features, and device flexibility makes it a viable option for businesses seeking a straightforward communication solution without complex technical requirements.
However, for larger enterprises or businesses that depend on advanced features like CRM integration or in-depth analytics, Soho66 may fall short.
Additionally, those with unreliable internet connections may want to consider hybrid solutions or invest in backup connectivity options to ensure consistent service.
Final thoughts – Soho66 review
Soho66 offers a robust VoIP solution that is particularly appealing for UK small and medium-sized businesses.
With flexible pricing, essential business features, and responsive UK-based customer support, it covers the needs of many companies looking for a dependable phone system without breaking the bank.
For businesses that prioritise affordability and functionality over advanced integrations, Soho66 can be an excellent fit, providing clear calls and seamless communication across devices.
Before committing, businesses should review their specific communication needs and compare Soho66’s offerings with other providers to ensure they choose a solution that best supports their growth and operational requirements.
FAQ – Soho66 review
Soho66 is a UK-based VoIP provider offering cloud-based phone systems tailored for small to medium-sized businesses. It enables flexible communication via internet-based calling, eliminating the need for traditional landlines and providing features like call management, voicemail-to-email, and call recording.
Soho66’s basic plans start at £2.99 per user per month, with more advanced plans ranging from £6.99 to £9.99 per user. Additional costs may apply for extra features, such as additional numbers or bundled minute packages for high-volume calling needs.
Soho66 includes essential VoIP features like auto-attendant, call routing, call recording, voicemail-to-email, and HD voice quality. Additional features, such as fax-to-email and geographic numbers, can also be added, making it a versatile solution for varied business needs.
Yes, Soho66 allows you to port your existing business numbers, making it easy to transition without changing your contact details. This process typically takes a few days and ensures minimal disruption to your business communications.
Yes, Soho66 is compatible with a range of devices, including VoIP desk phones, mobiles, and laptops. This flexibility enables businesses to communicate seamlessly across devices, ideal for on-the-go or remote work arrangements.
Soho66 provides HD voice quality for clear, reliable audio, as long as your internet connection is stable. This high-quality audio helps businesses maintain professional standards and ensures effective communication with clients.
Yes, Soho66 provides UK-based customer support via phone and email. Their support team assists with technical issues and account questions, and users can also access an online portal with resources and FAQs to resolve common issues.
Soho66’s systems are highly scalable, allowing businesses to add users or features as needed. This makes it a suitable option for companies expecting growth, as they can expand their phone system without major infrastructure changes.
Yes, Soho66 supports conference calling, allowing multiple participants to join calls. This feature is particularly useful for team meetings, client calls, or collaboration across locations, making it easy for businesses to stay connected.
Yes, Soho66 users can call each other at no extra cost. This feature is beneficial for businesses with multiple Soho66 users, as it helps reduce internal call expenses and encourages seamless team communication.