SureVoIP phone systems review – Prices, features and value explained

SureVoIP offers a tailored approach to VoIP solutions for UK businesses, focusing on flexibility, customisation, and scalability. But how does SureVoIP measure up when it comes to the essential features, costs, and usability factors that businesses require? Here, we review the SureVoIP phone systems in detail to help you determine if it’s the right fit for your business.

Key features of SureVoIP phone systems

SureVoIP’s offering is built on providing reliable and customisable VoIP solutions, which are ideal for businesses of various sizes. Below are the main features SureVoIP brings to the table:

• Cloud-based VoIP: SureVoIP is a fully cloud-based phone system, which eliminates the need for physical infrastructure and allows employees to make calls from anywhere with an internet connection. This is particularly beneficial for businesses with remote teams or those that plan to grow.
• Flexible plans: SureVoIP offers several package options, allowing businesses to scale their phone systems based on current needs and budget. This means you can start with a basic package and upgrade as the business expands.
• Advanced call management: SureVoIP includes a range of call management features, such as call forwarding, call waiting, voicemail to email, and interactive voice response (IVR). These features help streamline call handling, ensuring that calls reach the right people efficiently.
• Mobile app access: SureVoIP’s mobile app allows employees to access business phone functions on their mobile devices. The app is compatible with iOS and Android, making it convenient for on-the-go employees to stay connected with customers and colleagues alike.
• Security and encryption: SureVoIP places emphasis on security, providing encryption for calls and data. This is especially valuable for businesses handling sensitive customer information.
• Integration capabilities: For businesses relying on software such as customer relationship management (CRM) platforms, SureVoIP’s system can integrate with various third-party applications, enabling a seamless workflow and centralised communication platform.
• Dedicated customer support: SureVoIP offers customer support based in the UK, which includes initial setup assistance and ongoing support. Businesses can access technical help when needed, which reduces potential downtime and ensures a reliable service.

SureVoIP phone system costs

SureVoIP’s pricing is customised to cater to different business needs. While exact pricing will depend on the specific features required, here is an outline of the general cost structure:

• Basic package: For small businesses or startups, SureVoIP offers a basic plan with standard VoIP features. Pricing for this package starts from around £9 per user per month, providing access to the essentials such as cloud-based calling, call forwarding, and voicemail.
• Standard package: For medium-sized businesses, the standard package includes advanced call management features, integrations, and mobile access. This plan generally costs around £15 per user per month and includes enhanced support options.
• Enterprise package: Larger businesses or organisations with complex needs can opt for the enterprise package. This plan offers comprehensive features, including custom integrations, multi-channel support, and enhanced security. Pricing is available on request, depending on the exact requirements.
• Additional costs: SureVoIP is transparent about additional charges, such as international calling fees, extra storage for call recordings, and premium support services. Businesses should factor in these potential additional costs when calculating their total investment.

Pros and cons of SureVoIP phone systems

Every system has its strengths and weaknesses. Here’s a look at where SureVoIP excels and where it may fall short:

Pros – What we like

• Scalability: With flexible plans and add-ons, SureVoIP can adapt to the growth of your business, ensuring your phone system grows with you.
• UK-based support: SureVoIP’s local customer support is a big plus, providing faster response times and tailored assistance.
• Mobile compatibility: The mobile app enables remote workers to connect seamlessly, which is highly beneficial in today’s hybrid working environment.
• Customisable options: SureVoIP’s packages can be adjusted to match specific business requirements, offering more control over the features you need.

Cons – Potential drawbacks

• Limited pricing transparency: While SureVoIP offers some guidance on pricing, custom packages mean that exact prices can only be obtained through a consultation.
• Potential setup complexity: Businesses with limited technical knowledge may find the initial setup complex, despite the support available.
• Internet dependency: Like any VoIP system, SureVoIP relies heavily on a stable internet connection. Businesses in areas with unreliable internet may experience connectivity issues.

Customer support and service reliability

SureVoIP places emphasis on customer support, with UK-based representatives who are knowledgeable and responsive.

The company offers setup support as well as ongoing technical assistance, which is particularly helpful for businesses without an in-house IT team.

Additionally, SureVoIP’s cloud infrastructure is designed for reliability, ensuring uptime and call quality for businesses that depend on their phone system for customer interaction.

SureVoIP reviews and ratings

Here is a summary of SureVoIP ratings and review scores across various platforms:

• Trustpilot: Rated 3.7 out of 5 based on 2 reviews. The limited number of reviews makes it challenging to draw a definitive conclusion about overall customer satisfaction.
• Reviews.io: Holds a rating of 4.48 out of 5 from 61 reviews, with 90% of reviewers recommending SureVoIP. This suggests a generally positive customer experience.
• Capterra: Scores 1.0 out of 5 based on a single review. The lone review highlights issues with number porting and customer service, indicating a negative experience.
• G2: Achieves a rating of 4.5 out of 5 from 1 review. The reviewer appreciates the VoIP services but notes areas for improvement in user interface and feature set.
• GetApp: Rated 1.0 out of 5 based on a single review. The review mirrors the negative feedback found on Capterra, focusing on difficulties with number porting and customer support.
• VoipReview: Scores 1.0 out of 5 from 1 review. The reviewer expresses dissatisfaction with the number porting process and customer service, aligning with feedback on Capterra and GetApp.

In summary, SureVoIP receives mixed feedback across different platforms. While some customers report positive experiences, particularly on Reviews.io, others have raised concerns regarding number porting and customer service on platforms like Capterra, GetApp, and VoipReview.

Review – Is SureVoIP the right choice for your business?

SureVoIP’s phone systems are a strong contender for businesses that prioritise flexibility, scalability, and robust support.

The system is ideal for UK businesses of varying sizes, with packages that allow companies to start small and scale as their needs grow.

The inclusion of advanced features like call management, mobile access, and CRM integration adds value, especially for businesses with remote teams or complex communication needs.

However, businesses should weigh the potential limitations, such as setup complexity and reliance on internet connectivity.

It’s worth consulting with SureVoIP directly to obtain a quote and ensure the system aligns with your specific requirements.

If your business is looking for a scalable, secure, and UK-supported VoIP solution, SureVoIP is certainly worth consideration.

SureVoIP review – Conclusion

SureVoIP provides a flexible and customisable phone system that caters well to the needs of UK businesses.

With features designed to enhance call handling, mobile compatibility, and data security, it offers solid value, especially for growing companies.

While there may be a learning curve for setup and customisation, the support available from SureVoIP’s UK team makes it a viable choice for businesses that require a reliable and scalable communication solution.

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