VoIPstudio is a cloud-based communication provider, known for offering a range of VoIP solutions designed to meet the needs of small to mid-sized businesses in the UK. This review explores the features, pricing, advantages, and potential limitations of VoIPstudio to help you decide if it’s the right choice for your business.
Key features of VoIPstudio
VoIPstudio offers an array of features, aiming to deliver seamless communication, ease of use, and flexibility for businesses. Here are the key aspects of its phone system:
- Cloud-based calling: VoIPstudio operates entirely in the cloud, allowing employees to make and receive calls from any device with an internet connection. This feature supports remote work and flexibility, enabling your team to stay connected from anywhere.
- Unlimited calling: With VoIPstudio’s inclusive packages, businesses can enjoy unlimited calling to UK landlines, mobiles, and selected international destinations. This can significantly cut down communication expenses, especially for businesses with global operations.
- Call management features: VoIPstudio’s system includes essential call handling features, such as call forwarding, call transfer, call queues, and IVR (interactive voice response). These features improve the customer experience by reducing wait times and directing calls efficiently.
- Collaboration tools: VoIPstudio integrates well with tools like CRM systems, allowing your team to collaborate and share information. It also includes features like video conferencing, messaging, and screen sharing to support internal collaboration.
- Call recording and analytics: This feature allows businesses to monitor calls for quality assurance, training, and compliance purposes. Analytics provide insights into call volumes, response times, and other metrics that can help optimise customer service and operational efficiency.
- Global number support: VoIPstudio offers local numbers in over 70 countries, making it easier for UK businesses with international clients to establish a local presence without additional infrastructure.
- Security and compliance: With end-to-end encryption, VoIPstudio ensures secure calls and data handling. It also adheres to GDPR regulations, which is essential for businesses handling sensitive information.
VoIPstudio pricing structure
VoIPstudio offers three main pricing plans that cater to different business needs:
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- Pay As You Go – This plan is ideal for businesses that want flexibility in their usage. Calls are billed per minute, but you get access to all the features of VoIPstudio, including call recording and analytics. This option is a good choice for businesses with sporadic or low-volume call needs.
- National Plan – Priced around £3.99 per user, per month, the National Plan includes unlimited calls within the UK. It’s suitable for businesses that need consistent national calling without unexpected costs.
- International Plan – Starting at approximately £13.99 per user, per month, the International Plan covers unlimited calls to 30+ countries, making it the best choice for businesses with a global presence. It includes all features in the other plans, with added international calling benefits.
Pros of VoIPstudio – What we like
- Scalability: As a cloud-based solution, VoIPstudio is easy to scale up or down based on your business size and needs. You can add or remove users with minimal hassle.
- Cost-effective: VoIPstudio’s pricing plans are affordable, especially when considering the inclusive national and international calling options. This can translate into significant savings for businesses that make regular calls.
- Ease of setup and management: VoIPstudio is relatively straightforward to set up, even for those with minimal technical expertise. The web-based control panel makes managing users, setting up call routing, and accessing analytics easy.
- Reliable call quality: VoIPstudio utilises high-quality data centres and advanced voice compression technology, delivering reliable call quality even in areas with limited bandwidth.
- Remote work support: The cloud-based system and mobile app make VoIPstudio ideal for businesses with remote employees, supporting communication from any location with internet access.
- Data insights and call analytics: The call recording and analytics feature allows businesses to monitor call performance, measure KPIs, and improve customer service.
Potential limitations of VoIPstudio
While VoIPstudio offers many advantages, there are a few potential drawbacks to consider:
- No dedicated hardware: VoIPstudio primarily supports softphones and mobile devices. Businesses seeking dedicated desk phones may find this a limitation, though they do provide limited support for hardware integration.
- Limited video conferencing features: Although VoIPstudio offers video conferencing, it may not be as advanced or feature-rich as dedicated video platforms, which could be a consideration for businesses requiring high-quality video calls.
- Internet dependency: Like all cloud-based VoIP solutions, VoIPstudio’s reliability is dependent on internet connection quality. Businesses with unstable internet may experience occasional call disruptions.
Customer support and user experience
VoIPstudio offers 24/7 support via email, live chat, and a comprehensive online knowledge base.
The platform is designed to be user-friendly, with a straightforward interface that simplifies managing user settings, monitoring calls, and analysing data.
Customer reviews often highlight the ease of setup and quick access to support when needed, adding to the system’s appeal for smaller businesses without dedicated IT teams.
VoIPstudio reviews and ratings
Here is a summary of VoIPstudio’s ratings across various review platforms:
- Trustpilot: VoIPstudio has a rating of 4.5 out of 5 stars, based on 129 reviews. Users commend the platform for its reliability, ease of use, and responsive customer support. Some reviews highlight the cost-effectiveness and feature-rich offerings suitable for small to medium-sized businesses.
- G2: VoIPstudio holds a rating of 4.5 out of 5 stars, compiled from 129 reviews. Users appreciate the platform’s affordability, comprehensive feature set, and seamless integration capabilities. A few users have noted challenges with the user interface and occasional call quality issues.
- Capterra: VoIPstudio has an overall rating of 4.7 out of 5 stars, based on 40 user reviews. Reviewers praise its scalability, user-friendly interface, and robust customer support. Some users have mentioned a desire for more advanced features and occasional setup complexities.
- Software Advice: VoIPstudio is rated 4.8 out of 5 stars, according to 50 reviews. Users highlight the platform’s reliability, extensive feature set, and excellent customer service. A few reviews suggest improvements in the mobile application and more detailed documentation.
- GetVoIP: VoIPstudio has a rating of 4.4 out of 5 stars, based on 7 reviews. Users commend its affordability, ease of use, and responsive support team. Some users have reported occasional call quality issues and a learning curve during initial setup.
Overall, VoIPstudio receives positive feedback across multiple platforms, with users valuing its cost-effectiveness, comprehensive features, and reliable customer support. Some areas for improvement include enhancing the user interface, mobile application, and providing more detailed documentation.
Review – Is VoIPstudio right for your business?
VoIPstudio offers a cost-effective, reliable, and feature-rich VoIP solution for small to mid-sized UK businesses.
Its pricing options, especially the National and International Plans, provide excellent value for those needing consistent and affordable calling, both locally and internationally.
The system’s scalability and cloud-based flexibility make it particularly appealing for businesses with remote workers or multiple locations.
However, if your business relies heavily on video conferencing or requires dedicated VoIP hardware, you may need to explore additional solutions or compatible devices to meet these needs.
Overall, VoIPstudio is a strong contender for businesses looking to modernise their phone systems without incurring excessive costs. Its combination of affordability, comprehensive features, and reliable support makes it a worthy choice for many UK businesses.
FAQ – VoIPstudio review
VoIPstudio is a cloud-based phone system provider offering VoIP services to businesses. It enables voice calls, video conferencing, and messaging over the internet, which helps reduce costs and increase flexibility. VoIPstudio is designed to be user-friendly and scalable, making it suitable for small to mid-sized businesses.
VoIPstudio offers three pricing options: Pay As You Go, National Plan, and International Plan. These vary by user needs, with fixed rates for unlimited UK or international calls, or per-minute billing for flexibility. Businesses can choose a plan that aligns best with their call volume and budget.
Yes, VoIPstudio’s cloud-based platform fully supports remote working. Employees can make and receive calls from any internet-enabled device, including smartphones, tablets, and laptops. This flexibility makes it an excellent choice for businesses with remote teams or multiple office locations.
VoIPstudio is designed for quick setup, even without technical expertise. Users can access features via an intuitive control panel, and the platform’s simple configuration options make it accessible for any team. Customer support is available to assist with setup if needed.
VoIPstudio includes unlimited calling, call management tools, IVR, call recording, analytics, and global number support. These features support efficient call handling and customer interaction, making it a comprehensive solution for communication needs, including both internal and customer-facing purposes.
Yes, VoIPstudio supports number porting, allowing businesses to retain their current numbers when switching. This process maintains continuity for your customers and helps avoid the challenges of updating contact information.
VoIPstudio provides 24/7 customer support via email, live chat, and an extensive online knowledge base. Support is responsive and helpful, assisting with any setup, troubleshooting, or feature configuration questions, ensuring smooth operations and minimal downtime.
Yes, VoIPstudio integrates with many CRM systems, enhancing collaboration and customer insights. This integration allows teams to access customer information seamlessly during calls, improving service quality and efficiency, especially valuable for customer support and sales teams.
VoIPstudio uses end-to-end encryption for calls and complies with GDPR standards, ensuring secure data handling for businesses. The platform’s adherence to security protocols protects both business and customer information, making it a trustworthy choice for sensitive communications.
Yes, VoIPstudio’s International Plan includes unlimited calling to 30+ countries. This feature is ideal for businesses with a global presence, enabling cost-effective communication with clients and partners abroad. Alternatively, businesses can choose per-minute international rates if calling is less frequent