Wildix phone systems review – Prices, features and value guide

Wildix is a growing name in the unified communications (UC) industry, and offers a range of phone systems and collaboration tools designed to streamline business communication. But is Wildix the right fit for your business? This review will explore the features, pricing, pros and cons of Wildix offerings to help UK business owners make an informed decision.

Key features of Wildix phone systems

Wildix offers a comprehensive suite of features aimed at enhancing business productivity and connectivity, with options suitable for small businesses to larger enterprises. Here’s a closer look at some of Wildix’s most notable features:

• Unified communication platform: Wildix integrates phone, video conferencing, messaging, and screen sharing in one platform, making collaboration easy and seamless across teams.
• WebRTC technology: This unique technology enables real-time communications directly through web browsers without requiring plugins or additional software, which simplifies use and setup.
• VoIP-based telephony: Wildix operates as a VoIP solution, which means calls are routed over the internet, offering significant cost savings compared to traditional phone systems and allowing for better call quality.
• Collaboration and CRM integration: Wildix supports integration with popular CRM platforms, enabling sales and support teams to manage calls and customer data more effectively.
• Mobile and desktop app support: The Wildix collaboration app works on both mobile and desktop, enabling staff to stay connected regardless of their location.
• Security features: Wildix puts a strong emphasis on security, offering encryption on all voice and video calls, as well as security mechanisms like two-factor authentication to protect sensitive business communications.
• Analytics and reporting tools: With Wildix, you can access analytics on call volumes, response times, and overall usage, helping you track and optimise communications.

Wildix pricing

Wildix’s pricing model is based on a licensing system with four tiers: Essential, Business, Premium, and SuperHero, each offering different levels of functionality. The monthly per-user cost increases as more features are added. Here’s a general breakdown:

1. Essential: Designed for small businesses needing basic telephony and collaboration features.
2. Business: Adds more sophisticated collaboration tools and basic analytics, ideal for growing companies.
3. Premium: Includes advanced analytics, CRM integrations, and enhanced support options, making it suitable for larger teams.
4. SuperHero: Offers the complete suite of features, including security upgrades, advanced analytics, and priority support for larger enterprises or businesses with complex communication needs.

Note: Pricing varies depending on the provider and exact requirements of your business, and Wildix’s pricing is often quoted as a bespoke solution rather than a fixed plan.

Wildix hardware options

Wildix also offers a range of hardware options tailored to their communication platform:

• Phones: Wildix provides various IP phone models ranging from entry-level to high-end options that support advanced calling and video conferencing.
• Video conferencing tools: Wildix’s high-definition video conferencing systems allow for smooth communication in meeting rooms.
• Headsets and accessories: Wildix’s headsets are designed to work seamlessly with their phone systems, ensuring high call quality and comfort for users.

Pros and cons of Wildix phone systems

Pros – What we like

• Easy setup and integration: Wildix’s WebRTC-based platform allows for easy setup without needing extensive hardware or software installations.
• Scalability: Wildix’s tiered licensing structure enables businesses to scale their phone systems as they grow, making it ideal for companies with expansion plans.
• Security-focused: Wildix takes data security seriously, which is particularly valuable for businesses handling sensitive information.
• CRM and third-party integration: The system integrates well with popular CRM platforms, enhancing productivity for sales and customer support teams.

Cons – Potential drawbacks

• Higher upfront costs: Although Wildix saves on traditional telephony costs, initial setup and hardware fees can be higher compared to some alternatives.
• Subscription pricing: The tiered subscription model can become costly for businesses with large user bases requiring higher-tiered packages.
• Limited brand awareness in the UK: Compared to well-established competitors, Wildix is still building its presence in the UK, so some businesses may find support options limited depending on the provider.

Wildix reviews and ratings

Here is an overview of Wildix phone system ratings from several review platforms:

1. TrustPilot: It appears that TrustPilot has minimal information specific to Wildix, likely due to limited direct customer reviews on this platform.
2. Software Advice: Wildix has an average rating of 3.8 out of 5. Users generally rate its features and ease of use highly, but there are mixed reviews on value for money and customer support, with support receiving some lower scores. This platform reflects a range of experiences, from praise for its usability to concerns over missed calls and software glitches.
3. GetApp: Also rated at 3.8 out of 5, GetApp mirrors Software Advice’s findings. The platform notes strong feedback for Wildix’s ease of integration and management but highlights some issues around call quality and occasional system reliability.
4. G2: Wildix scores 4.2 out of 5 on G2, where reviews are generally favourable, especially concerning the platform’s WebRTC functionality and streamlined communication capabilities. However, G2 users do mention that Wildix’s setup can be complex, which may add to initial costs, particularly for smaller businesses.

These ratings provide a mix of positive and constructive feedback, indicating Wildix as a strong, feature-rich option with some room for improvement in support and system stability. If high customer service or simplified setup are crucial, alternative options may be worth exploring alongside Wildix.

Review – Is Wildix the right choice for your business?

Wildix offers a powerful UC solution for businesses looking for reliable, scalable communication tools.

Its focus on security, integration capabilities, and a comprehensive suite of features makes it particularly appealing to organisations with high collaboration demands, like customer support teams and sales departments.

However, businesses with simpler communication needs might find the system too complex or costly for their requirements, especially if they do not require advanced features like CRM integration or comprehensive analytics.

If your business requires a robust, scalable communication system with an emphasis on security and advanced integrations, Wildix could be a strong choice.

However, for smaller operations or those seeking simpler setups, it may be worth exploring alternatives to find a better fit within your budget.

Conclusion – Wildix review

Wildix’s phone systems offer a blend of modern features, flexibility, and scalability that can be invaluable for many UK businesses.

By carefully assessing your business’s specific communication needs and budget, you can determine whether Wildix’s advanced capabilities justify the investment.

With its unique WebRTC technology, commitment to security, and ease of integration, Wildix presents a future-forward solution designed to streamline and enhance business communications.

Comparisons

• Wildix vs 3CX

FAQ – Wildix review